Strategic Account Manager, Diagnostics

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take charge of the customer experience journey for newly acquired Strategic Accounts.

• Lead contract updates, implementation plans for expansions, and oversee the overall customer experience.

• Develop and manage the strategic pipeline of key accounts in the aligned area.

• Collaborate with leadership across the Diagnostic Business Unit and various U.S. Diagnostics areas.

• Train and coach field teams along with account-related business and marketing roles on key account opportunities and retention strategies.

• Oversee the complete portfolio while constructing and deconstructing new and retention sales opportunities for Diagnostics businesses.

• Enhance portfolio presence within veterinary hospitals to maximize, protect, and uphold total customer value.

• Assist customers throughout the Staywell Journey.

• Work collaboratively to ensure adequate margins and profits.

• Excel in the installation and workflow processes for new accounts.

• Act as a product expert for Imagyst, HUB, Vue+, OptiCell, and other new product launches.

• Provide field-level insights on Diagnostics competition.

• Aid Area Business Managers in coaching area teams on Diagnostics tactics and cross-selling in larger accounts.

• Develop and enhance area pipelines for Emerging Corporates, driving account strategy and tactics.

• Share best practices among different regions.

• Collaborate with C&S Leads, Regional Field Marketing Managers, Key Account Technical Specialists, Area Teams, Legal, Finance, NRM, Loyalty, and Pricing teams.

• Travel 50%-60% in a field-based position.

• Report to the Head of U.S. Corporate & Specialty.

⛳️ Requirements

• Minimum of a Bachelor’s Degree or equivalent work experience.

• At least 8+ years of experience in the animal health industry or sales.

• Proven exceptional proficiency in onboarding, workflow management, and Pipeline Execution.

• Outstanding Project Management skills.

• Ability to organize and prioritize multiple projects in a high-demand environment while delivering quality results on time.

• Capability to effectively communicate technical information to professionals with similar or greater technical expertise.

• Excellent interpersonal skills.

• Proven strategic thinking and decisive action capabilities.

• Ability to collaborate with and influence cross-functional teams.

• A collaborative and motivating leader.

• Initiative, resourcefulness, accountability, and eagerness to accept challenges and drive change.

• Clear understanding and execution abilities regarding lease financing, legal terminology, and contract administration.

• Skillful in creatively defending, retaining, and growing business while ensuring financial rigor.

• Ability to learn, master skills, and then teach and coach others.

• Demonstrated financial and business acumen with a focus on delivering solid ROI.

• Must possess or obtain authorization to work in the U.S. for Zoetis.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentive compensation.

• Healthcare and insurance benefits starting on the first day.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• 4 weeks of vacation.