Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Increase revenue from Whereby Embedded’s key clients.

• Manage a targeted portfolio of significant accounts and develop strategic growth plans with defined objectives.

• Analyze customers’ parent organizations, sister brands, regional divisions, and decision-makers.

• Leverage existing connections to facilitate introductions and onboard new group companies and regions to Whereby.

• Cultivate relationships across Product, Engineering, Operations, Procurement, and executive teams.

• Identify opportunities for additional value-added services, beginning with transcription, and guide them to decision-making.

• Develop customer business cases linked to outcomes such as saved clinician time, improved documentation, and enhanced patient experience.

• Collaborate with Product and Engineering on pilot initiatives and rollouts.

• Lead account renewals as opportunities to broaden scope, extend terms, and reinforce partnerships.

• Shape pricing and commercial offers, leading negotiations through to finalization.

• Monitor account health and usage to detect growth indicators and risks.

• Incorporate strategic customer feedback into the product development roadmap.

• Share insights from the market and healthcare groups to inform go-to-market strategies.

• Maintain precise account plans, forecasts, and CRM activities.

• Report directly to the Chief Commercial Officer.

• Collaborate with Sales, Customer Success, Marketing, and ProdEng teams.

⛳️ Requirements

• Authorized to work in the UK without sponsorship from Whereby.

• Over 5 years of experience in Account Management, Strategic Account Management, or a related role in B2B SaaS.

• Proven experience managing contracts worth six figures.

• Demonstrated ability to grow existing accounts, ideally including cross-selling into sister companies, new regions, or new product lines.

• Experience in selling technical solutions, preferably APIs or infrastructure products, to healthcare or other regulated sectors.

• Experience navigating complex stakeholder environments involving Product, Engineering, Legal, and Procurement teams.

• Excellent documentation and presentation skills.

• Capability to build persuasive business cases for executive-level audiences.

• Understanding of APIs and integrations sufficient to engage credibly with Product and Engineering teams.

• Ability to map intricate organizations and formulate strategic account growth strategies.

• Competence in leading commercial discussions regarding pricing, scope, and terms.

• Capacity to manage ambiguity and drive initiatives to successful completion.

• Strong communication abilities.

• Bonus: Experience with healthcare groups operating in multiple countries or a background in new business sales.

🏝️ Benefits

• Up to 20% bonus, with additional incentives for exceeding targets.

• Unlimited vacation policy.

• Flexible, hybrid working arrangement.

• Home office budget provided.

• Enhanced parental leave benefits.

• Equity options available.

• Variable compensation designed to reward growth.

• Opportunities for career advancement based on performance.