Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary contact for designated strategic Aerospace and Defense (A&D) accounts and programs.

• Build and sustain relationships with customer program managers, engineers, supply chain professionals, and technical contacts.

• Engage with customers to comprehend mission requirements, technology roadmaps, and emerging capability gaps.

• Create and uphold a pipeline of strategic account opportunities that align with TTM’s A&D strategy and capabilities.

• Lead and facilitate the introduction of new products, technologies, and programs across Engineering, Operations, Supply Chain, Quality, and other functions.

• Develop solutions that meet or surpass customer expectations in terms of price, performance, quality, and delivery.

• Convert customer needs and priorities into actionable business strategies and program goals.

• Oversee customer programs across TTM locations, including materials, manufacturing activities, product transitions, and project execution.

• Identify and resolve obstacles or complex customer issues that impact program execution, satisfaction, or growth.

• Monitor customer performance metrics, such as On-Time Delivery and quality performance, and coordinate improvement initiatives.

• Collaborate with Sales, Engineering, Operations, and Business Development leadership on customer activities, competitive positioning, and growth opportunities.

• Participate in customer meetings, industry events, and occasional travel.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, or a related discipline.

• At least 5 years of relevant experience in program management, strategic account management, business development, or a similar role.

• Strong comprehension of the PCB/microelectronics sector and A&D customer requirements is preferred.

• Experience in the A&D industry is strongly preferred.

• Ability to foster and maintain robust relationships with A&D customers and influence requirements through strategic engagement and technical credibility.

• Capability to identify, develop, and secure new business opportunities.

• Excellent communication, presentation, persuasion, negotiation, and interpersonal skills.

• Ability to prioritize, organize, and manage multiple programs and opportunities concurrently.

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Experience with CRM and capture/proposal management tools is preferred.

• U.S. Citizenship or Permanent Residency is required due to ITAR regulations.

• Willingness to travel as necessary.

• Must adhere to TTM Export Control Policies and Procedures, as well as applicable ITAR, EAR, and OFAC laws.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Accident benefits.

• Life insurance.

• Disability benefits.

• Paid vacation and holidays.

• Benefits become available on the first of the month following the date of hire.