Strategic Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a Trusted Advisor for a selection of key accounts

• Drive tailored solutions, offerings, and revenue growth through upselling

• Build multiple client relationships to uncover potential threats and opportunities

• Enhance business relations and foster client loyalty

• Represent the CI Azumano brand to both internal and external stakeholders

• Assist in new sales processes for designated key prospects

• Advocate for clients internally and align departments with client business objectives

• Identify objections and coordinate solutions to address client issues

• Collaborate with stakeholders to enhance profitability and fulfill client needs

• Interpret contracts and guide stakeholders in fulfilling client SLAs

• Negotiate to provide client value while meeting corporate objectives

• Create annual customer business plans and monitor progress

• Maintain professional relationships with management and team members

• Cultivate supplier relationships for the benefit of both clients and the company

• Develop policies, negotiate with suppliers, enhance online adoption, and manage reporting requirements

• Assess program performance and identify opportunities for improvement and cost savings

• Provide problem resolution, escalation, analysis, reporting, and industry insights

• Develop travel curricula in collaboration with clients

• Conduct training sessions either onsite or via video conference

⛳️ Requirements

• College degree is preferred

• A minimum of 5 years of experience in account management, client services, or travel management is preferred

• Strong verbal and written communication, relationship management, and presentation skills

• Exceptional problem-solving, organizational, and analytical skills

• Ability to manage multiple accounts and prioritize tasks effectively

• Solid understanding of financial drivers within travel programs

• Proficiency in Microsoft Office and reporting tools

• Willingness to travel 30% of the time

🏝️ Benefits

• Competitive salary

• Medical, dental, vision, life, and disability insurance

• Optional critical illness, hospital, and accident benefits

• Health savings and flexible spending accounts

• Retirement 401K plan

• Paid leave programs

• Flexible work-life balance

• Opportunities for professional development

• Performance and recognition initiatives

• Collaborative work environment and culture