Strategic Account Manager

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Act as the primary liaison for customers.

• Tackle daily and strategic customer challenges and opportunities.

• Maximize customer return on investment in Sardine.

• Develop a comprehensive understanding of Sardine’s product, technology, and strategy, and convey this effectively to customers.

• Simplify complex product and technology issues into clear, actionable solutions.

• Oversee solution processes both internally and externally.

• Provide guidance to customers on best practices in fraud and compliance.

• Establish, track, and relay key performance indicators (KPIs) to clients.

• Offer strategic insights and critical analysis for long-term growth planning.

• Work alongside risk analytics teams to proactively address emerging fraud types.

• Share findings with customers.

• Collaborate with risk analytics, data science, integrations, and product teams.

⛳️ Requirements

• Over 7 years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture in a B2B SaaS environment.

• Familiarity with how customers implement APIs.

• Experience in domains such as fraud, payments, compliance, fintech, or AML/KYC.

• Prior experience in the banking sector is strongly preferred.

• Excellent presentation skills for both virtual and in-person meetings with diverse stakeholders.

• Background in customer-facing roles, ideally with a technical product.

• Outstanding project management abilities.

• Capability to synthesize information and balance the requirements of multiple stakeholders.

• Proficient in utilizing business intelligence tools.

• Strong analytical and numerical skills.

• Ability to convert complex strategies into actionable processes and results.

• Skill in building relationships and collaborating with others.

• A mindset focused on continuous process improvement.

🏝️ Benefits

• Competitive compensation package, including cash and equity.

• Early exercise option for all stock options, including those that are pre-vested.

• Remote-first culture allowing work from anywhere.

• Flexible paid time off and an end-of-year break.

• Health insurance, dental, and vision coverage for employees and their dependents (specific to the US and Canada).

• 4% matching contribution in 401k / RRSP (specific to the US and Canada).

• A MacBook Pro delivered directly to your home.

• One-time stipend to establish a home office, including desk, chair, screen, etc.

• Monthly meal allowance.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.