Strategic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the main contact for customers.

• Tackle daily and strategic customer challenges and opportunities.

• Enhance customer return on investment in Sardine's products and services.

• Develop a comprehensive understanding of Sardine's product offerings, technology, and strategic direction.

• Effectively communicate product, technology, and strategy to customers.

• Simplify complex product and technology issues into clear, actionable solutions.

• Oversee the solution processes both internally and externally.

• Provide guidance to customers on best practices related to fraud and compliance.

• Establish, monitor, and relay key performance indicators (KPIs) to clients.

• Offer strategic insights and critical thinking to aid long-term expansion planning.

• Work alongside risk analytics teams to proactively address emerging fraud typologies.

• Present findings to customers.

• Collaborate with risk analytics, data science, integrations, and product teams to meet customer needs regarding risk, fraud, compliance, and payments.

⛳️ Requirements

• Over 7 years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within the B2B SaaS sector.

• Familiarity with how customers integrate APIs.

• Relevant experience in fraud, compliance, fintech, AML/KYC, or payments is strongly preferred.

• Strong presentation abilities for both virtual and in-person meetings with diverse stakeholders.

• Previous experience in customer-facing roles, particularly with technical products.

• Outstanding project management capabilities.

• Capacity to synthesize inputs and balance the requirements of various stakeholders.

• Proficiency in utilizing business intelligence tools.

• Excellent analytical and numerical aptitude.

• Capability to convert complex strategies into actionable processes and results.

• Strong relationship-building and collaboration skills.

• Mindset focused on process improvement.

• Willingness to attend an in-person interview if necessary.

• Based in Toronto, Ontario, Canada.

🏝️ Benefits

• Competitive compensation package including cash and equity.

• Early exercise options available for all options, including pre-vested.

• Remote-first culture allowing work from anywhere.

• Flexible paid time off alongside a year-end break.

• Health insurance, dental, and vision coverage for employees and their dependents - applicable in the US and Canada.

• 4% matching contributions in 401k / RRSP - applicable in the US and Canada.

• MacBook Pro delivered to your home.

• One-time stipend for setting up a home office, including desk, chair, screen, etc.

• Monthly stipend for meals.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.

• Performance bonuses.

• Equity options.