Strategic Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of enterprise accounts, taking full ownership of revenue retention and growth.

• Develop and implement multi-year account strategies that align with customer goals and company expansion objectives.

• Facilitate Quarterly Business Reviews (QBRs) and executive meetings to ensure alignment on business outcomes and value delivery.

• Gain insights into customer operations to pinpoint opportunities for AI-driven impact.

• Provide guidance to enterprise clients on AI initiatives and practical applications for AI agents.

• Foster expansion, cross-selling, and upselling opportunities across various departments and stakeholders.

• Act as the primary contact and trusted advisor for clients.

• Identify, shape, and finalize expansion opportunities.

• Lead intricate negotiations and manage deal closures.

• Cultivate internal advocates and establish multi-threaded relationships.

• Oversee the complete renewal process, including forecasting and closing deals.

• Recognize churn risks and implement risk mitigation strategies.

• Articulate business value to ensure successful renewals.

• Conduct structured onboarding alongside cross-functional teams.

• Track adoption rates and proactively address any gaps.

• Collaborate with Solution Engineering, R&D, and Product teams for effective implementation.

• Convert customer feedback into actionable insights for product development.

• Represent the customer’s voice within the organization.

• Assist in creating repeatable playbooks for onboarding, QBRs, and renewals.

⛳️ Requirements

• 5-8+ years of experience in Account Management, Customer Success, or Sales within the enterprise SaaS sector.

• Proven track record of meeting quotas with clear ownership of retention and expansion efforts.

• Experience in managing complex enterprise accounts and building multi-stakeholder relationships.

• Strong negotiation and closing abilities; capable of working independently and driving commercial results from start to finish.

• Executive presence coupled with excellent communication skills.

• Thrives in environments that are in their early stages.

• Possesses an analytical and data-driven mindset.

• Solid understanding of AI principles and their applications in enterprise settings.

• Native or fully professional proficiency in German (mandatory).

• Experience in an early-stage or founding capacity (preferred).

• Specific expertise with enterprise platforms or workflow automation (preferred).

• Domain knowledge in Financial Services or Supply Chain industries (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Flexible working arrangements.