Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the comprehensive relationship for a portfolio of key healthcare delivery system accounts, acting as the main point of contact for executive stakeholders.

• Create and implement account growth strategies that broaden reach, enhance adoption, and achieve measurable results.

• Function as the internal advocate for the client by converting field insights into feedback on product, pricing, and market strategies.

• Drive renewal strategies and negotiations, ensuring the protection and growth of recurring revenue.

• Establish multi-faceted relationships across clinical, operational, IT, and executive stakeholders within each account.

• Collaborate with implementation, clinical, and product teams to guarantee successful onboarding and continuous value delivery.

• Discover and secure expansion opportunities within current accounts, including new service lines, locations, and use cases.

• Represent the organization at client locations, industry conferences, and regional events.

• Keep precise forecasting, account health monitoring, and pipeline reporting.

⛳️ Requirements

• Over 10 years of experience in healthcare delivery systems, health system operations, managed care, health tech commercialization, or a related client-facing healthcare position.

• Prior experience in a startup or rapidly growing company.

• Proven success in managing complex, multi-stakeholder enterprise healthcare accounts.

• Strong understanding of healthcare contract structures, SLA governance, and value-based care mechanisms.

• Track record of achieving or surpassing renewal and expansion revenue goals.

• Exceptional executive presence and consultative selling abilities.

• Willingness and capacity to travel up to 50% of the time.

• Must be based in the United States.

• Preferred experience with EHR integration patterns and clinical workflow technology.

• Preferred background in call center/access center operations or clinical process outsourcing.

• Existing relationships within targeted health systems or provider networks are preferred.

• Experience in selling or supporting AI-enabled or digital health solutions is preferred.

🏝️ Benefits

• Competitive base salary along with performance-based incentive compensation.

• Comprehensive health, dental, and vision insurance.

• Equity participation.

• Flexible, remote-first work environment.

• Opportunity to influence the account management function at a rapidly growing healthcare AI company.