Strategic Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Spearhead Orijin’s initiatives to ensure the success and growth of clients across various customer accounts.

• Establish a communication schedule with customer personnel to align on the outcomes of the tablet program.

• Implement data-driven strategies for customer success to boost Platform utilization and improve student outcomes.

• Execute plans aimed at increasing student engagement with the Orijin Platform.

• Oversee existing customer contracts, including negotiations for renewals and upsells.

• Facilitate the transition of customers from Support and Implementation to Strategic Account Management.

• Conduct regular customer check-in meetings to assess goals, usage metrics, and action items.

• Provide continuous training to client staff and identify their training needs.

• Cultivate expertise in Orijin’s content and features to effectively market products to clients.

• Identify and mitigate risk areas alongside Sales to enhance renewals, upsells, and overall customer satisfaction.

• Collaborate with the data team to present and analyze meaningful data, delivering actionable insights during monthly or quarterly reviews.

• Coordinate with Sales, Product, Implementation, and Training teams to ensure a seamless customer experience.

• Deliver monthly or quarterly data reports to client leadership.

• Manage the timing and discussions of renewals, preparing quotes to guarantee timely payments and uninterrupted service.

• Upsell current contracts to meet sales and growth objectives, thereby expanding Orijin’s influence.

⛳️ Requirements

• Proven track record of achieving strong results in account management within the educational technology sector or a related field, catering to medium to large governmental clients.

• History of meeting or surpassing annual targets while ensuring high levels of customer satisfaction.

• Exceptional judgment and problem-solving capabilities.

• Outstanding communication skills.

• Capacity to manage multiple clients concurrently with effective time management.

• Familiarity with educational programs and standards.

• Commitment to Orijin’s mission of reducing recidivism and enhancing outcomes for incarcerated learners and returning citizens.

• Experience in Account Management or Sales is advantageous.

🏝️ Benefits

• $85-87k USD base salary with On Target Earnings (Commission) total compensation of $125,000.

• Potential for variable compensation that can exceed target levels.

• Variable compensation plan based on renewals and upsells within the assigned portfolio.

• Comprehensive 100% employer-covered benefits package.

• Flexible remote work options.

• Up to 20% travel required to the field.