Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development of strategic account initiatives and act as the primary contact for customer account management.

• Formulate and execute global account strategies for key accounts within the Pharmaceutical, Biotech, and Cell & Gene sectors.

• Oversee customer relationships and interactions, focusing on customer satisfaction, global strategic issues, escalations, and contract management.

• Develop value-driven solutions and quantify benefits for major clients, collaborating with Product Management to enhance the product lineup.

• Offer management support and consulting services to clients for global MES programs.

• Provide reports to executive management regarding corporate and business goals for designated key accounts.

• Enhance the Strategic Account Management framework.

• Update internal and external stakeholders on progress of initiatives on a monthly and quarterly basis.

• Work alongside internal and external stakeholders.

• Predict and monitor key account metrics.

⛳️ Requirements

• Proven success in sales within the MES domain.

• 5–10 years of experience in sales.

• Exceptional verbal and written communication abilities.

• Capacity to communicate clearly and effectively from departmental levels to C-suite executives.

• Strong skills in decision-influencing and negotiation.

• Ability to work collaboratively in a team setting and achieve results in a matrix organization.

• Ideally, experience in a global team environment.

• Capability to align immediate objectives with broader strategic aims.

• Excellent composure and organizational skills in a fast-paced work setting.

• Self-driven, energetic, and enthusiastic demeanor.

• Experience in defining and executing IT projects within regulated industries.

• Willingness to travel to client locations and corporate offices.

• Familiarity with CRM software and Microsoft Office.

• IPMA/PMP certification is an advantage.

🏝️ Benefits

• Contemporary work setting with an open culture that encourages improvements and innovative ideas.

• Part of a globally operating company with a diverse customer base and expanding business.

• Opportunities for international collaboration within a group of experts to implement company-wide initiatives.

• A team dedicated to addressing customer needs.

• Competitive compensation package that includes health, dental, vision insurance, and a retirement plan.