Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of and expand a portfolio of key enterprise clients for Stack Internal.

• Focus on customer retention, renewals, and growth opportunities.

• Create and implement account strategies that align with customer needs.

• Enhance product adoption, broaden use cases, and deliver quantifiable business results.

• Cultivate relationships with executive sponsors, technical leaders, and essential stakeholders.

• Identify, assess, and secure expansion opportunities across various teams, business units, and regions.

• Achieve or surpass revenue objectives.

• Collaborate with Professional Services, Solution Engineering, and Product teams to promote adoption and mitigate retention and growth challenges.

• Lead commercial negotiations and discussions related to contracts.

• Ensure accurate forecasting of renewals and expansions.

• Assist clients in utilizing Stack Internal as a reliable context layer for personnel, AI assistants, and agents.

• Integrate customer insights into account management strategies and the product development roadmap.

⛳️ Requirements

• Minimum of 5 years of experience in enterprise SaaS sales or account management.

• Proven history of retaining and expanding strategic client relationships within organizations of 10,000+ employees.

• Demonstrated ability to manage complex enterprise relationships, lead renewals, and close expansion deals while meeting or exceeding revenue goals.

• Consultative, relationship-focused approach that connects customer priorities to tangible outcomes and long-term value.

• Experience in creating and executing strategic account plans and navigating complex purchasing processes.

• Proven ability to build relationships with executive sponsors, technical leaders, procurement, and other key stakeholders.

• Strong negotiation skills and commercial acumen.

• Experienced in managing enterprise contracts and maintaining precise revenue forecasts.

• Excellent written and verbal communication abilities.

• Capability to establish credibility with C-level stakeholders and collaborate effectively across Customer Success, Solutions Engineering, Product, and Legal teams.

• Interest in enterprise AI, knowledge management, and developer workflows.

• Ability to articulate how a trusted organizational context enhances productivity and improves AI reliability.

• Initiative and adaptability to independently manage a portfolio while prioritizing competing demands in a fast-paced, remote setting.

• Strong organizational skills and meticulous attention to detail.

• Passion for Stack Overflow’s evolution and Stack Internal’s position as a trusted context layer.

🏝️ Benefits

• Competitive Base Salary

• Generous paid vacation

• Generous parental leave, family care leave, and unlimited sick days

• Industry-leading health benefits applicable per country of residence for all full-time employees

• Company-paid Life Insurance

• Home Internet stipend

• Professional allocation for growth and development

• One-time allowance to assist with home office setup

• Company-paid access to Calm, Prosus Academy, and Overdrive