Account Manager – Compute

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate Sales by overseeing documentation, quotations, pricing, and account modifications

• Organize server setups, migrations, and enhancements with internal technical teams

• Monitor deployments from inception to completion and keep precise CRM and ticketing documentation

• Inform customers upon the completion of deployments

• Address issues related to invoices, payments, billing plans, credits, and cancellations

• Set up billing plans on an hourly, monthly, or annual basis

• Recognize opportunities for expansion and recommend additional capacity or services

• Collaborate daily with Sales, Solution Architects, and Operations within the Pod model

• Offer suggestions for process and operational enhancements

• Develop expertise in cloud infrastructure, bare metal, and global networking services

⛳️ Requirements

• Proficient in advanced English

• Experience in Customer Success, Account Management, or Sales Support is a significant advantage

• Prior experience at a cloud, hosting, or SaaS company is beneficial

• Familiarity with CRMs such as Salesforce or HubSpot, ticketing systems, or complex billing platforms

• Basic knowledge of servers, cloud environments, or networking principles

• Comfortable interacting with customers and conveying internal operations in clear, professional communications

• Detail-oriented with a systematic approach to work

• Capable of managing multiple priorities in dynamic, global settings

🏝️ Benefits

• Flexible working environment – embracing a remote-first culture with options for coworking

• Generous leave policies – including parental leave, birthday leave, and a program for purchasing additional annual leave

• Health and wellness support – provided through a wellness allowance and employee wellbeing initiatives

• Extensive learning support – including a generous study and training allowance along with paid study leave

• Innovative, modern workspaces

• Access to coworking spaces through a global WeWork membership

• A motivated, inclusive team – collaborate with industry experts and emerging talent

• Recognition programs – including Legend and Kudos awards