Strategic Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a Trusted Advisor for a portfolio of significant accounts.

• Implement tailored solutions and offerings to enhance client value.

• Drive revenue growth by upselling solutions to fulfill client requirements.

• Foster various client relationships to pinpoint threats and opportunities.

• Expand business connections and enhance client loyalty.

• Represent the CI Azumano brand to both internal and external stakeholders.

• Assist selected key prospects throughout the new sales process.

• Advocate for client business objectives within the organization.

• Identify challenges and coordinate effective solutions.

• Work collaboratively with stakeholders to enhance profitability and address client needs.

• Analyze contracts and guide stakeholders to ensure adherence to client SLAs within the defined scope of deliverables.

• Negotiate to provide client value while aligning with corporate objectives.

• Develop annual measurable business plans and monitor progress.

• Maintain professional relationships with both managers and staff.

• Encourage team-based solutions and service enhancements.

• Establish supplier relationships for the benefit of both clients and the company.

• Formulate policies, negotiate with suppliers, boost online adoption, and oversee reporting.

• Evaluate client program performance and identify opportunities for improvement and cost savings.

• Deliver problem resolution, escalation, analysis, reporting, and industry insights.

• Coordinate travel curricula with clients.

• Facilitate training sessions either onsite or via video conferencing.

⛳️ Requirements

• Preferred college degree.

• A minimum of 5 years of experience in account management, client services, or travel management is preferred.

• Strong verbal and written communication skills, along with relationship management and presentation capabilities.

• Exceptional problem-solving, organizational, and analytical skills.

• Ability to manage multiple accounts and priorities at the same time.

• Comprehensive understanding of financial travel program drivers.

• Proficient in Microsoft Office and reporting tools.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Optional critical illness, hospital, and accident benefits.

• Health savings and flexible spending accounts.

• Retirement 401(k) plan.

• Paid leave programs.

• Flexible work-life balance.

• Opportunities for professional development.

• Performance and recognition initiatives.

• Collaborative work environment and culture.