Strategic Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a portfolio of 50 Strategic Food & Beverage Sellers

• Enhance account-based revenue by exploring use-case expansion, cross-sell opportunities, and tailored seller onboarding

• Act as the representative voice for upmarket sellers within Product Teams

• Serve as a consultant and partner to high-value restaurant sellers

• Identify and manage technical Square solutions in collaboration with cross-functional teams

• Collaborate with Strategic Account Executives on high-growth opportunities

• Negotiate pricing for use-case expansion and seller retention efforts

• Deliver exceptional client service and troubleshoot issues effectively

• Contribute to operations and program design for the segment on a larger scale

• Conduct quarterly business reviews with key stakeholders

⛳️ Requirements

• Over 5 years of relevant experience in Account Management

• Proven track record in managing, retaining, and expanding a portfolio of business

• Consistent overachievement on key sales or customer success indicators

• Exceptional discovery skills driven by genuine curiosity about clients’ businesses

• Familiarity with technical solution frameworks, including requirements gathering

• Demonstrated ability to manage multiple projects internally with engineering, product, and finance teams

• Experience in contract and/or pricing negotiations with senior external stakeholders

• Outstanding written and verbal communication skills

• Innovative and strategic problem-solving abilities

• Preferred experience in the restaurant sector and/or F&B Technology

🏝️ Benefits

• Remote work opportunities

• Medical insurance coverage

• Flexible time-off policy

• Retirement savings plans

• Modern family planning options