Customer Success Account Manager, Mid-Market

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers in adopting the Samsara Connected Operations Cloud, ensuring they achieve measurable value while confidently renewing and expanding their usage.

• Gain an understanding of each customer's fleet and unique challenges, providing tailored advice on leveraging Samsara's platform.

• Oversee a portfolio of over 100 named accounts, utilizing AI tools to enhance engagement, proactively prioritize tasks, and drive efficiency and results.

• Facilitate discussions on ROI and value during renewal processes, negotiate favorable terms, and successfully close renewals while reducing financial attrition.

• Comprehend the capabilities of the Samsara platform and communicate these effectively to businesses in sectors such as field services, utilities, transportation, and school bus operations.

• Articulate technical issues to non-technical stakeholders and collaborate with cross-functional partners to resolve them.

• Organize customer workshops to assess current operations and suggest workflow improvements.

• Work in conjunction with Sales, Support, Deal Desk, Operations, and Product teams to address challenges and enhance customer experience and business outcomes.

• Advocate for and integrate Samsara's cultural principles as the company expands globally and opens new offices.

⛳️ Requirements

• Proficient in French, both spoken and written.

• Minimum of 2 years in a customer-facing role that involves quotas, such as renewals, customer success, account management, or sales, preferably in SaaS, technology, or logistics.

• Demonstrated history of consistently exceeding quota targets.

• Excellent problem-solving, communication, and presentation abilities.

• Capability to establish trust with executives, users, and internal teams.

• Familiarity with tools such as Salesforce, Gainsight, Gong, or other GTM solutions.

• Comfortable working in a dynamic and rapidly growing environment.

• Bachelor's degree from a recognized 4-year institution, or equivalent hands-on experience.

• Technical knowledge across a range of products is a plus.

• Experience with routing, navigation, commercial trucking fleets, and logistics is advantageous.

🏝️ Benefits

• Competitive total compensation package that includes base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend to support career growth.

• Comprehensive health insurance plans.

• Parental leave options.

• Flexible working arrangements with both remote and in-person options based on operational needs.