Client Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and enhance vital relationships with motor insurance and broker clients.

• Ensure outstanding service delivery across various departments, aligning with operational and strategic objectives.

• Lead current client interactions, including performance assessments, service innovations, and ongoing improvement initiatives.

• Identify commercially viable growth prospects and introduce additional services from the company and group.

• Manage and nurture strategic relationships with multiple stakeholders within existing client accounts.

• Comprehend clients’ business models, claims processes, cost drivers, and strategic priorities, tailoring service offerings accordingly.

• Spearhead service and performance reporting reviews, creating relevant presentations and reports.

• Attend industry events with clients to promote Activate Collision Solutions and strengthen partnerships.

• Represent Activate Collision Solutions in client-facing forums, senior reviews, external events, and strategic planning sessions.

• Serve as a senior escalation point for complex client issues, ensuring high-quality resolutions.

• Achieve client portfolio retention, profitability, and growth in alignment with revenue, margin, and volume targets.

• Lead contract renewals, commercial negotiations, and responses to tenders.

• Monitor market trends, regulatory changes, and competitor activities to inform account strategies.

• Track performance against KPIs, translating analysis into actionable commercial strategies.

• Conduct regular service reviews and performance reporting to ensure SLAs and client expectations are met or surpassed.

• Collaborate with internal teams to guarantee seamless, high-quality service delivery.

• Promote continuous improvement in service quality, efficiency, and customer outcomes.

• Assist in the development of tailored solutions for insurer and broker clients.

• Anticipate delivery risks, eliminate obstacles, and keep clients informed of progress.

• Lead in accordance with the Activate Group Leadership Competency Framework: Win Together, Strive for Better, and Make It Happen.

⛳️ Requirements

• Proven background in customer account management with motor insurer and broker clients.

• Strong understanding of motor claims, repair networks, and the accident management lifecycle.

• Demonstrable success in retaining and expanding major accounts while achieving revenue and margin targets.

• Proven expertise in contract renewals and negotiations.

• Exceptional stakeholder management and communication skills, with the ability to influence and build trust at various levels.

• Commercial acumen and analytical skills to convert data into actionable insights.

• Experience in presenting to external stakeholders and managing complex, high-value strategic partnerships.

• Confident in leading service reviews and presenting performance reports, with strong data literacy (e.g., Excel, Power BI, CRM reporting tools).

• Proficient in CRM systems, reporting tools, and Microsoft Office packages (PowerPoint, Word, etc.).

• Knowledge of relevant regulatory and compliance requirements within the insurance and claims landscape.

• A self-motivated individual focused on successfully achieving goals, with a positive attitude.

• Willingness to travel to various locations across the UK as necessary.

🏝️ Benefits

• 33 days of holiday, inclusive of bank holidays.

• Personal health cash plan – reimbursement for everyday healthcare expenses such as dental and optical check-ups.

• Enhanced maternity, paternity, adoption, and shared parental pay.

• Life assurance at three times your basic salary.

• Complimentary breakfasts and fresh fruit.

• A birthday surprise for all employees.

• Genuine opportunities for development and career progression.

• Regular feedback and career planning sessions.

• Team events and company-wide celebrations.

• A supportive culture and the tools necessary to excel in your role.