Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and enhance relationships with the largest and most intricate customers.

• Cultivate strategic partnerships at the executive level and align solutions with customer business outcomes.

• Act as a trusted advisor to C-suite executives and senior IT leaders.

• Serve as the main point of contact for large, complex accounts.

• Establish trust and credibility with senior executives, including CIOs and CXOs.

• Create and implement comprehensive account plans that align with customer business objectives.

• Clearly articulate and demonstrate platform value through customized solutions.

• Propel revenue growth through strategic upselling and cross-selling efforts.

• Ensure customer satisfaction and retention within the account portfolio.

• Lead complex global deal negotiations and adeptly navigate procurement processes.

• Secure high-value contracts.

• Collaborate with customer success, marketing, product, and support teams.

• Enhance product alignment and advocate for customer needs.

• Provide insights on customer trends and feedback to internal teams.

• Contribute to product development and improvements in service delivery.

• Achieve or surpass quarterly revenue and retention targets.

⛳️ Requirements

• 8+ years of experience in managing and expanding large, complex accounts in a software/SaaS environment.

• Proven track record of surpassing revenue targets.

• Capability to engage and influence senior executives.

• Skill in aligning solutions to strategic priorities and driving expansion.

• Strong background in articulating business value, particularly in AIOps and SaaS/Cloud domains.

• Expertise in navigating and closing complex, high-value deals within global organizations.

• Deep commitment to understanding customer needs and delivering customized solutions.

• Ability to leverage internal resources for impactful results.

• Competence in handling challenging situations with empathy, active listening, and perseverance.

• Must reside in the United Kingdom.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Competitive Equity.

• Remote-first environment.

• Generous PTO where you accrue roughly 25 days per calendar year.

• Eight (8) paid holidays throughout the year.

• Comprehensive health benefits with BigPanda covering your premiums for Private Insurance.

• UK Pension Scheme through NEST.

• #PandaParent support with fully paid leave options.

• Family Planning/Fertility Benefit.

• Financial planning services.

• Employee learning & development budget.

• Values-based recognition (Quarterly and Annually).

• Social community & ERG programs.

• Flexible work environment along with a work-from-home stipend to support remote work arrangements.

• Values-based culture.

• Competitive cash compensation.

• Bonus.

• Supportive, collaborative, and innovative environment.

• Career development opportunities.