Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trust and cultivate robust business relationships with key decision-makers in strategic accounts.

• Develop strategic account plans that lead to upselling and cross-selling opportunities.

• Collaborate with Leadership, Solutions Engineers, and Account Development representatives to implement expansion strategies from discovery to closed-won.

• Oversee the sales pipeline and take proactive measures to ensure successful closed-won outcomes.

• Partner with support and technology teams to gain expertise in Absorb LMS and the learning management ecosystem.

• Showcase Absorb LMS functionality and present pricing options that align with customer goals.

• Identify customer risks and utilize Customer Success resources to mitigate churn.

• Utilize customer and prospect contact activity tools and systems while maintaining pertinent information.

• Track and analyze market and competitor activities.

• Collaborate with teams and executives across Absorb’s business units to support customers and expansion initiatives.

⛳️ Requirements

• Proven experience in technology sales and client management, with a minimum of 7+ years in the field.

• Capability to serve as a trusted advisor to senior leaders within client organizations.

• Excellent business communication skills, both written and verbal.

• Experience in interacting with a global client base.

• Willingness to travel for business as necessary.

• Strong team player within internal teams.

• Successful candidates will be subject to pre-employment background screening, including a criminal record check.

• Must provide proof of legal eligibility to work in the respective country without sponsorship.

• A post-secondary degree, preferably a business undergraduate degree or an MBA, is preferred.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous time-off policy.

• Extensive medical and dental benefits tailored to country of residence.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Unlimited opportunities for career advancement and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.