Strategic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish trust and foster strong business relationships with key decision-makers in Absorb’s most promising accounts.

• Develop strategic account plans to implement upselling and cross-selling initiatives.

• Collaborate with Leadership, Solutions Engineers, and Account Development representatives to create and execute expansion strategies from Discovery to Closed Won.

• Oversee the sales pipeline and take necessary actions to ensure successful sales closures.

• Partner with support and technology teams to become well-versed in Absorb LMS and the broader learning management environment.

• Showcase Absorb LMS functionalities and offer pricing options that align with customer goals.

• Collaborate with Customer Success teams to identify potential risks and reduce churn.

• Utilize customer and prospect contact activity tools and systems, maintaining pertinent information.

• Keep track of and report on market trends and competitor activities.

⛳️ Requirements

• At least 7+ years of experience in technology sales and client management.

• Capability to serve as a trusted advisor to senior leaders within client organizations.

• Excellent business communication skills, both written and verbal.

• Experience engaging with a global client base.

• Willingness to travel for business when necessary.

• Strong team player within internal teams.

• Successful candidates must undergo pre-employment background screening, including a criminal record check.

• Must demonstrate legal eligibility to work in the country applied to without sponsorship.

• A post-secondary degree, preferably a business undergraduate degree or an MBA, is desirable.

• Familiarity with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat is an asset.

🏝️ Benefits

• Fully remote-first work environment with flexible working arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs available.

• Eligibility for two distinct bonus plans.

• Generous paid time off.

• Comprehensive medical and dental benefits based on your country of residence.

• New Hire Equipment Allowance provided.

• Monthly Flex Allowance offered.

• Endless opportunities for career advancement and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.