Strategic Account Manager – Aerospace

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Manage a designated portfolio of up to 40 established enterprise clients, each generating $1M+ in annual recurring revenue.

• Ensure retention and growth of assigned enterprise accounts, with responsibility for gross retention, net revenue retention, and expansion efforts.

• Develop and sustain account plans that include stakeholder maps, renewal timelines, adoption statuses, expansion strategies, and risk assessments.

• Proactively manage renewals and negotiate commercial terms, including multi-year contracts.

• Identify, assess, and finalize expansion opportunities involving additional seats, products, and use cases.

• Provide weekly forecasts for renewals and expansions in Salesforce, keeping stages, next steps, and close dates up to date.

• Accept qualified opportunities referred from the Enterprise Account Specialist desk.

• Collaborate with Enterprise Solution Engineers for technical validation and solution design.

• Work alongside Customer Success and Support teams to address retention risks.

• Engage with partners, distributors, and resellers on channel-procured opportunities.

• Share customer and market insights with Product, Marketing, and leadership teams.

• Assist in creating references, case studies, and customer events.

• Meet targets for gross and net revenue retention as well as expansion quotas.

• Keep account plans and renewal pathways current, ensuring smooth transitions with the Account Executive and Specialist teams.

⛳️ Requirements

• A minimum of 3 years in enterprise account management, renewals, or customer-facing sales with existing clients.

• Experience in SaaS or technology is essential.

• Demonstrated success in retaining and expanding a portfolio against retention and expansion objectives.

• Strong commercial expertise: negotiation, structuring multi-year deals, and navigating procurement processes in medium to large organizations.

• A consultative, solutions-oriented mindset with the ability to engage IT leaders and business stakeholders on value and strategic direction.

• A disciplined approach to operations: weekly forecasting, account planning, and maintaining CRM accuracy (Salesforce).

• Exceptional communication and presentation skills; comfortable engaging in executive-level conversations.

• An entrepreneurial spirit capable of thriving in a fast-paced, high-growth environment.

• Proficiency in Spanish is an advantage but not mandatory.

• Willingness to travel domestically up to 40% of the time.

• Must verify identity and eligibility to work in the United States.

• TeamViewer is unable to offer sponsorship for employment or work authorization now or in the future.

🏝️ Benefits

• Competitive salary with stock-based options.

• Flexible paid time off (PTO) and paid holidays.

• 401(k) plan with employer matching contributions.

• Comprehensive health insurance package, including options for 100% employer-paid medical coverage.

• Up to 12 weeks of parental leave.

• Basic life insurance coverage.

• Short-term and long-term disability insurance, fully paid by the employer.

• Quarterly team-building events, leadership luncheons, and company-wide "All Hands" meetings.

• Open-door policy and a business casual dress code.

• Opportunities for personal and professional growth.

• Support for accommodations or adjustments during the application or hiring process, including interview or onboarding assistance.