Strategic Account Executive, Pharmacy Benefit Management

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Assist brokers during the post-sale phase and take charge of fostering positive client relationships following acquisition.

• Act as the primary relationship manager and trusted advisor for key client accounts.

• Ensure client satisfaction, retention, and growth.

• Comprehend client business objectives, requirements, and industry trends to provide customized solutions.

• Lead account strategies and coordinate with internal teams and external partners.

• Cultivate relationships with clients and brokers, including stakeholders at the executive level.

• Collaborate with sales, underwriting, clinical, operations, product, and finance teams.

• Offer strategic consulting, encompassing RFP development, vendor evaluation, analysis, and client recommendations.

• Oversee renewals, which include negotiating pricing, contract terms, performance guarantees, and statements of work.

• Propel revenue growth through upselling, cross-selling, and expanding services.

• Provide quarterly and annual client reports on performance, financial outcomes, utilization trends, and cost-saving opportunities.

• Monitor claims experiences, utilization, service delivery, commitments, and SLAs.

• Address complex client and vendor issues.

• Manage relationships with carriers, vendors, and external partners.

• Contribute to revenue and profitability objectives through account planning and execution.

• Maintain account information, track opportunities, and plan within CRM systems.

• Influence internal stakeholders to enhance service delivery, innovation, and client value.

• Develop and present value propositions and strategic insights, including presentations for executives.

• Mentor and support team members.

• Contribute to process enhancements, strategic planning, and policy formulation.

• Keep abreast of industry developments, regulatory changes, and emerging solutions.

• Align client expectations with organizational capabilities.

• Collaborate closely with the Account Manager to meet client objectives.

• Willingness to travel up to 50%.

⛳️ Requirements

• Bachelor’s degree is required.

• 5+ years of relevant industry experience and/or training.

• 3 years of account management experience with a PBM or 3 years in a client advisory role within the PBM sector.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Comprehensive understanding of Employee Benefits insurance.

• Ability to read, analyze, and interpret industry policies and contractual documents.

• Exceptional presentation and communication abilities.

• Strong analytical and critical thinking capabilities.

• Excellent organizational skills with the capacity to prioritize in a fast-paced environment.

• Self-motivated and able to work independently with minimal supervision, as well as collaborate within a team.

• Proven track record of meeting the requirements outlined in the job description.

🏝️ Benefits

• Remote-first work environment.

• Choice between an HDHP or PPO Medical plan; 100% of the HDHP premium covered for you and eligible family members.

• Coverage for Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance; 100% of premiums paid, including family Dental and Vision.

• Options to buy up for Short- and Long-Term Disability and Life Insurance.

• 401(k) with employer matching up to 3.5%, available after 60 days of employment.

• Community Service Day.

• 10 company holidays, including MLK Day, Juneteenth, and the day after Thanksgiving, plus a floating holiday.

• Reimbursement for high-speed internet expenses.

• Company-provided computer and monitors.

• Tuition reimbursement for accredited degree programs.

• Paid leave for new parents, applicable for both adoption and birth.

• Pet insurance.

• Mental health benefits and EAP services available through Spring Health.

• Eligibility for short-term incentives.