Strategic Account Executive

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Engage with high-value prospects and clients.

• Expand business operations throughout the EMEA region, with a particular emphasis on Southern Europe.

• Oversee rapidly growing customer accounts in the area.

• Foster product cross-selling, upselling, and growth in gross profit.

• Identify new opportunities within a defined set of accounts.

• Provide exceptional service to the fastest-growing customers in the region.

• Increase revenue and gross profit share within the key account portfolio.

• Facilitate access to Twilio's diverse range of products and services, including voice, messaging, email, contact center solutions, and account security software.

• Ensure high levels of customer satisfaction.

• Develop pricing proposals, negotiate contract terms, and oversee the contract management process.

• Present solutions to both technical and business audiences.

• Establish trust and mutual respect with technical customers and colleagues.

• Clearly articulate complex contractual, technical, and financial concepts.

• Manage competing priorities and juggle multiple projects and deals effectively.

⛳️ Requirements

• Native or bilingual fluency in English and Hebrew.

• At least 6 years of experience in Account Management/Sales, particularly in selling and closing complex technical solutions to a large customer base.

• Experience working with a range of accounts, from large multinational enterprises to small and medium-sized businesses.

• Proven track record of consistently achieving quotas.

• Strong background in Account Management with a deep understanding of how to cross-sell and upsell solutions within a mature customer base.

• Comprehensive understanding of financial reporting within a direct customer base, including revenue and gross profit tracking, as well as risk and opportunity cadence for new business.

• Ideally, experience in selling to both business and technical audiences.

• Preferably, experience and knowledge of the communications market, including Messaging, Voice Calling, Email, Account Security Verification, or a traditional telecommunications environment.

🏝️ Benefits

• Competitive salary.

• Generous vacation policy.

• Comprehensive parental and wellness leave.

• Health insurance.

• Retirement savings plan.

• Support for employee volunteering and donation initiatives.

• Remote-first work options.

• Occasional in-person team gatherings, functional off-sites, or customer meetings.

• Approximately 25% travel opportunities to cultivate relationships with customers and colleagues.