Strategic Account Executive

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee and grow significant customer accounts, including rapidly expanding sectors such as technology, retail, eCommerce, insurance, and fintech.

• Formulate, drive, and implement account strategies to achieve revenue, gross margin, and gross profit targets.

• Collaborate with Twilio teams to uncover new revenue prospects within the account portfolio.

• Participate in a cross-functional account team alongside representatives from product, finance, support, and services.

• Conduct precise forecasts, meet objectives, and provide insights to executive management.

• Facilitate consultative sales cycles with large clients by conducting discovery sessions, understanding client needs, and advocating for client perspectives internally.

• Safeguard and enhance Twilio’s communication business across designated customers in South East Asia or South Asia.

• Lead upsell and cross-sell sales cycles for Twilio's messaging, voice, and email services.

⛳️ Requirements

• Over 5 years of cumulative experience in major account or strategic sales, managing or directing quantitative, highly analytical products and solutions for clients.

• Experience dealing with territories in South East Asia or South Asia.

• Responsibility for relationship management, cross-selling, upselling, and solutions consulting.

• Comfort in engaging with both business and highly technical leaders.

• Analytical approach to account development strategy, leveraging data to identify opportunities and demonstrate value.

• Proven history of managing business forecasts and financial models utilizing MEDDPICC.

• Entrepreneurial spirit with a desire to establish processes and develop programs.

• Established track record in developing, expanding, and delivering revenue and gross profit outcomes, particularly with large-scale and enterprise clients in Asia.

• Strong verbal and written communication abilities.

• Bachelor’s Degree or equivalent professional experience.

• Experience with CDP and CPaaS is highly preferred.

• Background in selling SaaS/CPaaS/CDP solutions to both technical and business stakeholders.

• Familiarity with the customer experience (CDP + CPaaS) business model.

• Experience managing high-tech enterprises in South East Asia.

🏝️ Benefits

• Competitive compensation.

• Generous vacation policy.

• Extensive parental leave.

• Comprehensive wellness leave.

• Healthcare coverage.

• Retirement savings program.

• Support for volunteering and donations.

• Remote-first work environment.

• Occasional in-person team gatherings, functional off-sites, or client meetings.

• Approximately 30% travel opportunities for client and team relationship building.