Strategic Account Executive

This is a fully remote position, open to applicants in Australia.

📋 Description

• Cultivate and manage relationships with Twilio’s largest existing Communications platform clients utilizing messaging, voice, and email services.

• Safeguard and expand Twilio’s communications business within assigned client accounts.

• Lead analytical and consultative sales processes for large-scale, globally sourced, compliance-driven, use case-specific enterprises.

• Oversee and enhance key customer accounts, including those in technology, logistics, and fintech sectors.

• Formulate, implement, and execute account strategies aimed at achieving revenue, gross margin, and gross profit objectives.

• Collaborate with Twilio teams to uncover new revenue possibilities within the account portfolio.

• Participate in cross-functional account teams alongside product, finance, support, and services representatives.

• Conduct forecasts, meet objectives, and provide insights to executive management.

• Facilitate consultative sales cycles centered on discovery, understanding customer needs, and advocating for customer perspectives internally.

⛳️ Requirements

• Over 8 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for clients.

• Proficient in relationship management, cross-selling, upselling, and solutions consulting.

• Capability to collaborate with both business and highly technical leaders, influencing their perceptions and fostering supportive partnerships.

• Strategic account development approach rooted in data analysis to identify opportunities and demonstrate value.

• Proven track record in managing business forecasts and financial models.

• Entrepreneurial mindset with a desire to establish processes and create programs.

• History of developing, growing, and achieving revenue and gross profit results, particularly for large-scale and enterprise clients in Asia.

• Outstanding verbal and written communication skills.

• Bachelor’s Degree or equivalent professional experience.

• Experience in cross-selling to Marketing, Engineering, and Product (preferred).

• Background in Telco, CPaas, or PaaS sales (preferred).

• Position based in Australia; specifically Melbourne, Brisbane, or Sydney.

• Expected travel of approximately 30%.

🏝️ Benefits

• Competitive salary.

• Generous time off policy.

• Comprehensive parental leave.

• Wellness leave available.

• Healthcare benefits.

• Retirement savings plan.

• Remote-first work environment.

• Support for employee volunteering and donation initiatives.