Strategic Account Director – Enterprise Technology, Strategic Growth

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of the strategic and commercial relationships with major enterprise clients.

• Safeguard existing revenue while seeking, developing, and finalizing new opportunities across various business units, geographical locations, and technology-driven service offerings.

• Formulate and implement strategic account plans aimed at enhancing revenue growth, profitability, retention, and expansion.

• Establish connections with senior executives, decision-makers, procurement stakeholders, influencers, and leaders within business units.

• Analyze customer organizations to pinpoint decision-making frameworks, budget cycles, strategic priorities, and avenues for growth.

• Identify and pursue opportunities for expansion in areas such as Brand Protection, Partner Management, Demand Generation, AI-enabled services, and other capabilities.

• Oversee renewals, expansions, change orders, and new Statements of Work (SOW) in collaboration with Solutions, Finance, Technology, and Operations teams.

• Manage commercial strategies, pricing, and negotiations while safeguarding gross-margin targets.

• Keep updated account intelligence regarding organizational shifts, competitive dynamics, procurement initiatives, RFPs, and emerging technology trends.

• Develop and sustain an expansion pipeline while providing accurate forecasts and opportunity plans.

• Collaborate with Echez leadership for executive-to-executive interactions and strategic customer growth.

• Enhance strategic account revenue while protecting and expanding critical business segments.

• Generate and close new commercial opportunities.

• Broaden relationships across business units and with decision-makers.

• Safeguard and enhance account profitability.

• Transform executive relationships into sustainable business growth.

⛳️ Requirements

• 10–15+ years of experience in enterprise technology, consulting, professional services, managed services, BPO/KPO, or related fields.

• Proven success in managing and expanding multimillion-dollar enterprise accounts.

• Established track record in generating expansion revenue through upselling, cross-selling, renewals, and strategic account development.

• Strong experience in navigating complex enterprise organizations and engaging with senior business and procurement stakeholders.

• Familiarity with complex contracting, renewals, SOWs, and multi-year commercial negotiations.

• Solid commercial and financial acumen in areas such as pricing, margins, forecasting, pipeline management, and account planning.

• Experience in the Microsoft ecosystem and a well-established Microsoft network is highly preferred.

• Executive presence coupled with excellent communication skills.

• Capability to build credibility with senior stakeholders.

• Entrepreneurial spirit and a hands-on approach.

• Ability to work independently in a lean, growing organization.

🏝️ Benefits

• Engagement as an Independent Contractor.

• Flexible remote work arrangement.

• Preferred location in Seattle / Redmond.