Strategic Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of strategic enterprise accounts, with a focus on achieving expansion revenue targets.

• Create and uphold detailed strategic account plans.

• Establish trustworthy, multi-layered relationships with LMS Program Owners, C-level executives, CMOs, economic buyers, and procurement stakeholders.

• Collaborate with Customer Success to measure the business value of current programs.

• Lead Executive Business Reviews across the account portfolio.

• Facilitate pipeline development through EBRs, Client Summits, onsite visits, prospecting, and nurturing account relationships.

• Oversee intricate enterprise expansion opportunities from initial prospecting to successful closure.

• Negotiate expansion contracts and complex renewals, including legal stipulations.

• Navigate through procurement, legal, and security processes.

• Work collaboratively across departments with CSMs, Marketing, Product, Solutions Consulting, and executive leadership.

• Implement account strategies, achieve significant outcomes, and provide precise pipeline forecasts.

• Perform additional duties as required.

⛳️ Requirements

• Over 8 years of experience in client-facing revenue roles, emphasizing expansion within large strategic accounts.

• Proven track record in growing strategic enterprise software or SaaS accounts and consistently meeting or surpassing sales or expansion quotas.

• Experience working with high-profile clients (such as FAANG companies) and effectively navigating complex, multi-layered enterprise structures to identify decision-makers and economic buyers.

• Strong consultative selling abilities, including discovery, critical questioning, active listening, analysis, negotiation, communication, and executive presentation skills.

• Solid business acumen with an understanding of how customer education, partner enablement, product education, and learning programs contribute to broader business goals.

• In-depth knowledge of SaaS platforms, LMS, CMS, or similar technologies.

• Previous experience selling to marketing, customer experience, customer education, partner enablement, or other business functions is highly preferred.

• Willingness to travel multiple times per quarter (up to 40%) for client meetings.

• Capacity to work consistently across different time zones, if necessary.

• Bachelor’s degree in a related field or equivalent experience.

🏝️ Benefits

• Medical - 100% of employee premiums for selected individual plans.

• Dental - 100% of employee premiums covered.

• Vision - 100% of employee premiums covered.

• LinkedIn Learning.

• 401(k) with matching (US Based Only).

• Flexible PTO.

• Calm subscription.

• Annual Company Retreat.

• Personal development budgets.