Strategic Account Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead, mentor, and enhance the capabilities of teams comprising Account Executives and Strategic Account Executives.

• Establish direction, priorities, operational expectations, role definitions, accountability, and standards for execution.

• Cultivate a high-performance culture through constructive feedback, talent growth, and succession planning.

• Provide executive oversight and accountability for large, intricate PBM clients.

• Act as an escalation point for complicated client situations and senior-level interactions.

• Take ownership of overall revenue growth, retention, and profitability within the designated portfolio.

• Steer renewal and expansion strategies while pinpointing opportunities for solution growth.

• Deliver visibility into financial performance, drug trends, pricing strategies, guarantees, and account economics at the portfolio level.

• Collaborate with finance, underwriting, and senior leadership on renewal scenarios, margin and value opportunities, and executive client dialogues.

• Lead cross-functional teams across account management, clinical, product, operations, underwriting, analytics, and implementation.

• Align resources, eliminate obstacles, and promote complex client and business objectives.

• Provide leadership oversight for intricate RFPs and renewals.

• Keep abreast of pharmacy benefit management, managed care, healthcare market, legislative, and regulatory trends.

⛳️ Requirements

• Over 10 years of experience in healthcare, account management, or similar client-facing roles.

• Previous experience in people leadership, including coaching, performance management, and talent development.

• Proven success in managing large, complex employer or health plan accounts through teams.

• Demonstrated executive presence and strategic insight, including senior-level client interactions and the ability to explain complex financial and PBM concepts to non-technical audiences.

• Capacity to navigate high-stakes or escalated situations with assurance and credibility.

• Strong proficiency in digital tools and AI.

• Inclusive leadership that aligns with the transformation agenda.

• Valid driver’s license and access to a reliable, insured personal vehicle.

• Preferred experience in leading teams managing large employer or health plan accounts.

• Preferred experience in a pharmacy benefit manager sales or service executive capacity.

• Preferred accountability for revenue, retention, and profitability within a PBM portfolio.

• Preferred experience in regulated or policy-influenced healthcare settings.

• Preferred comfort with data and analytics, including AI-enabled insights, to assess renewal risks, evaluate account economics, inform pricing and guarantee strategies, and enhance portfolio performance.

• Bachelor’s degree, advanced degree, or equivalent experience required.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Other resources supporting physical, emotional, and financial well-being