Strategic Account Director

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Lead, mentor, and cultivate teams comprising Account Executives and Strategic Account Executives.

• Establish direction, set priorities, clarify roles, ensure accountability, and define operational expectations.

• Promote high performance through constructive feedback, talent development initiatives, and succession planning.

• Provide executive oversight and accountability for large, intricate PBM clients.

• Act as the escalation point for complicated client situations and senior-level engagements.

• Oversee overall revenue growth, client retention, and profitability within the designated portfolio.

• Direct renewal and expansion strategies while identifying opportunities for solution enhancement.

• Offer portfolio-level insights into drug trends, pricing strategies, guarantees, and account economics.

• Collaborate with finance, underwriting, and senior leadership on renewal scenarios, margin considerations, value opportunities, and executive client interactions.

• Lead and influence cross-functional partners across account management, clinical, product development, operations, underwriting, analytics, and implementation.

• Align enterprise resources, eliminate obstacles, and further complex client and business goals.

• Supervise intricate RFPs and renewal processes.

• Keep abreast of pharmacy benefit management, managed care, healthcare market dynamics, legislative, and regulatory developments.

⛳️ Requirements

• Over 10 years of experience in healthcare, account management, or similar client-facing roles.

• Previous experience in people leadership, including coaching, performance management, and talent development.

• Proven track record managing large, complex employer or health plan accounts through teams.

• Demonstrated executive presence and strategic insight, including engagement in senior-level client discussions and the ability to explain complex financial and PBM concepts to non-technical audiences.

• Capability to handle high-stakes or escalated situations with confidence and credibility.

• Strong proficiency in digital tools and AI technologies.

• Commitment to inclusive leadership that aligns with the transformation agenda.

• Valid driver's license and access to a reliable, insured personal vehicle.

• Bachelor’s degree, advanced degree, or equivalent professional experience.

• Willingness to travel up to 40%, including overnight and short-notice trips.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Flexible options for remote work or working from a corporate hub.