Strategic Account Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and nurture teams comprising Account Executives and Strategic Account Executives

• Establish strategic direction, priorities, and operational expectations for account teams

• Cultivate a high-performance culture through constructive feedback, talent development, and succession planning

• Provide executive oversight for large and intricate PBM clients

• Act as the escalation point for complex client matters and senior-level engagements

• Assume responsibility for overall revenue growth, retention, and profitability within the assigned portfolio

• Guide renewal and expansion strategies while identifying opportunities for solution expansion

• Offer portfolio-level insights into drug trends, pricing, guarantees, and account economics

• Utilize advanced analytics and AI-driven modeling to assess risks and financial trade-offs

• Collaborate with finance, underwriting, and senior leadership on renewal scenarios and executive client discussions

• Lead cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation

• Align enterprise resources, eliminate obstacles, and propel complex client and business objectives forward

• Supervise complex RFPs and renewals

• Keep abreast of pharmacy benefit management, managed care, healthcare market, legislative, and regulatory trends

⛳️ Requirements

• 10+ years of experience in healthcare, account management, or similar client-facing roles

• Previous experience in people leadership, including coaching, performance management, and talent development

• Proven track record of managing large and complex employer or health plan accounts through teams

• Executive presence and strategic insight, particularly in leading senior-level client discussions

• Ability to communicate complex financial and PBM concepts clearly to non-technical audiences

• Capacity to handle high-stakes or escalated situations with confidence and credibility

• Strong proficiency in digital tools and AI technologies

• Inclusive leadership that aligns with a transformation agenda

• Valid driver’s license

• Reliable and insured personal vehicle

• Bachelor’s degree, advanced degree, or equivalent experience

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being