Statewide ECF CHOICES Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide statewide operational leadership and oversight for ECF CHOICES programs.

• Ensure the delivery of high-quality services, adherence to regulations, and consistent implementation of program policies and procedures.

• Lead initiatives for workforce development.

• Foster employee engagement and retention efforts.

• Deliver performance management and staff development throughout the program.

• Offer clinical oversight while promoting operational excellence and positive outcomes for ECF CHOICES members and their supporting teams.

• Assess and improve workflow efficiency, effectiveness, and quality.

• Spearhead performance improvement initiatives and apply best-practice solutions.

• Manage supervisory-level staff and assist coordination personnel.

• Aid in the recruitment and ongoing training of the support coordination team.

• Cultivate partnerships and collaborations with both internal and external stakeholders.

• Create and maintain reporting systems for tracking, trending, and monitoring initiatives and outcomes.

• Collect, analyze, and present data to fulfill reporting obligations.

• Ensure compliance with federal, state, and agency policies, procedures, and standards through documentation review, clinical outcomes assessment, and staff education.

⛳️ Requirements

• RN, ideally with a current Certified Developmental Disabilities Nurse (CDDN) certification; or a bachelor’s degree in social work, nursing, education, another human service or health care field, or a related discipline.

• Fulfill federal criteria for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP).

• Required: 5 years of supervisory experience.

• Required: 3 years of experience in providing support coordination to individuals receiving long-term care and/or home and community-based services.

• Strongly preferred: Experience with ECF CHOICES, LTSS TennCare, or community-based programs.

• Demonstrated analytical and problem-solving abilities.

• Capability to execute non-routine analytical tasks.

• Skills in team development.

• Proficiency in navigating complex, multi-system challenges.

• Proven leadership qualities that encourage employee growth and development.

• Exceptional oral and written communication skills.

• Strong interpersonal and organizational capabilities.

• Demonstrated leadership skills.

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

🏝️ Benefits

• Full-time employee position.

• Occasional travel throughout Tennessee.