Consulting Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee the implementation of Cayenta CIS software and professional services projects from start to finish, including go-live and stabilization phases.

• Guide and mentor Application Consultants and project personnel across various consulting levels.

• Offer solution oversight for multiple concurrent Cayenta CIS implementations.

• Distribute and balance consulting resources among client projects.

• Track team performance metrics, utilization rates, billability, ticket and incident trends, and provide reports to senior management.

• Promote standardized delivery frameworks, fit-to-standard configurations, industry templates, and a training-first approach for adoption.

• Lead complex or new CIS solutions, custom modifications, new utility types, regulatory environments, and first-time integration efforts.

• Evaluate CIS configurations, integration designs, and data conversion strategies.

• Enhance Cayenta’s implementation methodology, documentation, and training for staff.

• Facilitate client workshops to gather configuration or customization requirements.

• Collaborate with Project Managers and other departments on the transition from sales to services and post-go-live processes.

• Conduct post-implementation reviews and manage handoffs to Customer Support.

• Set up, monitor, and manage project budgets, cost estimates, and allocations.

• Keep track of project health, milestones, go-live events, variances, and Estimate to Complete reporting in conjunction with Finance.

• Manage client relationships, executive communications, steering committee updates, delivery risks, mitigation strategies, change control, and escalation processes.

• Organize and deliver internal consultant training and sessions at Harris user conferences.

• Advocate for AI-assisted tools for creating statements of work, status reports, test documentation, meeting summaries, and variance analysis.

• Create best practices, standards, and processes to enhance professional services efficiency.

⛳️ Requirements

• A minimum of 5 years of experience in a professional services or consulting capacity, preferably within utility or municipal software implementations.

• At least 4 years in a senior or managing consultant position, demonstrating success across 4 or more complex CIS implementation projects or 20+ successful upgrades; or 2+ years of formal leadership experience for candidates with a people-management background.

• Proven ability to successfully oversee multiple concurrent software implementation projects for utility or municipal clients.

• Familiarity with the utility customer-to-cash lifecycle and/or public sector implementation environments.

• Established capability in managing project profit and loss, budget forecasting, consultant utilization, and contract scope control.

• Working knowledge of Agile, Waterfall, or hybrid software implementation methodologies.

• Proficient in PSA/project and test management tools, such as Jira, CayStone/SpiraTest, ServiceNow, Power BI, and Excel.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Capability to manage executive client relationships and cross-functional teams effectively.

• Proven ability to build and maintain robust client relationships.

• Possession of a current, valid passport.

• Legally authorized to travel internationally, including necessary visa exemptions or travel visas for Canada, the United States, and the Caribbean.

🏝️ Benefits

• 3 weeks of vacation.

• 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits commencing from your first day of employment.

• Employee stock ownership opportunities.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Option for remote work.