Starlink Resell Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main point of contact for the intake, processing, and tracking of Starlink Reseller orders.

• Collaborate with provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and services.

• Oversee order queues, identifying and flagging delays, discrepancies, or fulfillment risks.

• Assist with billing true-ups for Data Pool across Managed Service Provider (MSP) customers.

• Ensure precise order records and maintain the integrity of the CRM and ordering systems.

• Provide support to reseller accounts regarding ordering, account status, and service inquiries.

• Aid in the onboarding process of new Starlink Reseller accounts.

• Collaborate with Account Managers on renewal preparedness, account health assessments, and identifying at-risk relationships.

• Escalate high-priority issues from resellers, providing context and suggested next actions.

• Work together with Sales, Alliances, Supply Chain/Logistics, Support, Product, Finance, and other teams.

• Recognize friction points in the ordering process and propose enhancements.

• Coordinate efforts regarding changes in Starlink pricing or product offerings.

• Maintain playbooks for ordering, FAQs, and documentation intended for resellers.

• Monitor and report on order volume, fulfillment timelines, and metrics related to reseller satisfaction.

• Offer updates concerning account activities, order pipelines, and emerging trends.

• Assist Marketing and Sales teams with inbound inquiries from resellers and small-volume hardware orders.

• Share insights on best practices, provide feedback, and suggest workflow improvements.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• 0–2 years of experience in account management, customer support, sales operations, or a similar customer-facing role.

• Exceptional attention to detail with the ability to manage multiple projects at once.

• Strong analytical capabilities, with proficiency in Excel.

• Excellent written and verbal communication abilities.

• Familiarity with CRM and order management systems (e.g., Salesforce or similar platforms).

• Preferred: Experience in supporting MSP, reseller, or channel partner accounts.

• Preferred: Understanding of Starlink, satellite connectivity, or telecommunications/hardware ordering processes.

• Preferred: Experience with CPQ, order management, or logistics/fulfillment systems.

• Preferred: Interest in pursuing long-term growth toward a role in Sales or Customer Success.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible work hours and opportunities for remote work.

• Professional development opportunities and training programs.

• Employee discounts on Starlink products and services.