Staff Technical Program Manager, Infrastructure

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead cross-functional development initiatives from concept through to delivery across various organizational teams.

• Enhance the software delivery lifecycle while overseeing software deliverables.

• Align and engage Software Engineering, Machine Learning, Data Science, Product, and Finance stakeholders on large-scale infrastructure projects.

• Anticipate technical risks, identify dependencies, resolve ambiguities, and eliminate obstacles.

• Provide data-driven updates to senior leadership regarding program health, milestones, risks, and change control.

• Design and optimize organizational mechanisms to boost delivery velocity and promote engineering best practices.

• Collaborate with engineering teams to enhance availability guardrails, including SLAs and SLOs.

• Facilitate post-incident root-cause analyses to maximize uptime and minimize MTTR.

• Establish automated monitoring for cloud spending and drive initiatives to reduce infrastructure costs.

• Mentor and nurture talent within the program management function.

• Translate business requirements into architectural decisions.

⛳️ Requirements

• 7+ years of technical program management experience with a focus on cloud infrastructure, reliability, or platform engineering at scale.

• Proven experience managing large, multi-team software programs across globally distributed organizations and varying time zones.

• Strong technical foundation in back-end architectural systems and scaling platform ecosystems.

• Experience leading technical discussions and contributing to design decisions.

• Exceptional written and verbal communication skills suited for both technical and non-technical audiences.

• Ability to influence teams without direct authority, manage competing priorities, and navigate through ambiguity.

• Previous experience as a Software Developer, Site Reliability Engineer, or DevOps Engineer is preferred.

• Familiarity with infrastructure-as-code, global telemetry/monitoring tools, and distributed database scaling is preferred.

• Experience in driving large-scale migrations and decoupling monolithic backend databases and codebases is preferred.

• Familiarity with AI technologies or automated tooling in engineering workflows is preferred.

• Strong product acumen for advocating platform infrastructure initiatives and translating technical achievements into business value.

• Must reside and work remotely from Canada.

• Must be authorized to work in Canada.

• English language proficiency is required.

🏝️ Benefits

• Competitive base salary ranging from CA$125K to CA$172K.

• Opportunities for discretionary annual performance bonuses.

• Equity participation, subject to applicable plan terms and eligibility requirements.

• Equal Opportunity Employer.

• Reasonable accommodations during the application or hiring process.