Staff Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an outstanding customer experience by offering technical expertise, defining use cases, and assisting in the implementation of video AI applications.

• Manage technical relationships with key customers.

• Ensure successful integrations, address complex technical issues, and promote adoption within customer organizations.

• Advise customers on best practices for utilizing TwelveLabs APIs to develop secure, scalable, and unique video understanding solutions.

• Act as the primary contact for inquiries related to design, security, compliance, and architecture.

• Elevate complicated requirements to internal specialists as necessary.

• Develop and update documentation, implementation guides, and FAQs.

• Collect customer feedback and advocate for the perspectives of developers and enterprises within internal teams.

• Contribute to shaping product roadmaps and future functionalities.

• Collaborate with Sales, Product, Partnerships, and Engineering teams.

• Participate in conferences, off-site meetings, and other business-related activities as needed.

⛳️ Requirements

• Over 5 years of experience in a technical, customer-facing position such as Solutions Architect, Technical Account Manager, or Implementation Engineer.

• Experience with hyperscalers; AWS is preferred, with hands-on experience assisting customers using Amazon Bedrock.

• Familiarity with Azure, GCP, or other cloud providers is also appreciated.

• Strong grasp of and experience with LLMs, multimodal AI, REST APIs, Python, JavaScript, and contemporary application development.

• Extensive knowledge of video workflows and video workloads.

• Proven experience leading customer implementations from initiation to production launch.

• History of establishing trusted technical relationships.

• Excellent communication skills, including the ability to translate complex technical concepts for business stakeholders and troubleshoot integration issues with engineering teams.

• Capacity to manage multiple projects at once and excel in a dynamic environment with shifting priorities.

• Willingness to travel up to 10% of the time each year.

• May require participation in on-site interviews and/or completion of in-person onboarding procedures.

🏝️ Benefits

• A welcoming and inclusive culture and work environment.

• Opportunity to work alongside a collaborative, mission-driven team focused on innovative AI technology.

• Comprehensive health, dental, and vision benefits.

• Highly flexible PTO and parental leave policies.

• Office closure during the week of Christmas and New Year's.

• Monthly wellness stipend.

• Annual Learning & Development stipend.

• Global offices located in San Francisco and Seoul.

• Coworking office memberships available for remote team members.

• VISA assistance when applicable.

• Transportation stipend available (SF & NY onsite only).

• Daily meal support provided (SF & NY onsite only).

• Equity opportunities.