Staff Solutions Architect, AI Subject Matter Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the technical authority for the designated product group on prioritized opportunities, spanning discovery and architecture through trials and Proof of Value assessments.

• Conduct technical deep dives, workshops, and executive briefings that align product capabilities with business outcomes, highlighting GitLab's competitive advantages.

• Create and enhance standardized Proof of Value templates featuring clear, repeatable success criteria.

• Prepare account teams for product launches in collaboration with Product Management and Product Marketing; develop demos and presentation narratives, and transform customer successes into reference stories.

• Act as the escalation point for Account Solutions Architects and Post-Sales Solutions Architects regarding complex product inquiries, integrations, and objections.

• Transfer Proof of Value success criteria and architectural decisions to Post-Sales Solutions Architects; remain engaged until the initial production workload utilizes the product and assist with complex adoption and consumption accounts.

• Provide structured field feedback, competitive insights, and customer requirements to Product Management and Engineering; facilitate early-access and design-partner programs, and represent GitLab at customer events, conferences, industry working groups, and through published content.

• Develop reference architectures, demo environments, competitive battlecards, Proof of Value playbooks, and enablement materials; mentor Account Solutions Architects and contribute to GitLab’s global Subject Matter Expert community of practice.

⛳️ Requirements

• Extensive experience in technical pre-sales, solutions architecture, consulting, or software engineering, with profound, hands-on expertise in a specific domain: application security testing, supply chain security and compliance; scalable cloud and hybrid platforms; large CI/CD environments and source code migrations; or production AI-assisted development, working prototypes, and competitive evaluations.

• Practical knowledge of agentic and AI-assisted development workflows encompassing planning, coding, testing, security, and delivery, applied in a customer-facing, pre-sales environment.

• Proven track record of securing technical decisions on large, intricate enterprise opportunities through structured Proof of Concept or Proof of Value evaluations with established success criteria and executive endorsement.

• Hands-on proficiency with Git, CI/CD, containers, Kubernetes, and experience with at least one major cloud provider.

• Capability to lead a whiteboard session with engineers and present the business case to executives in the same meeting.

• Excellent written communication skills, including the ability to distill complex topics into clear playbooks that others can utilize.

• Comfort in working asynchronously across different time zones with Sales, Product, and Engineering teams.

• Optional: experience in public speaking, published technical articles, open source contributions, or relevant certifications in Kubernetes, cloud architecture, or security.

• Transferable experience in a related domain is acceptable.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Home office support.