Staff Sales Engineer, Voice AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster the global adoption of Deepgram’s Voice Agent platform.

• Collaborate with every Account Executive as the technical expert on voice agent transactions.

• Maintain a quota for acquiring new Voice Agent logos and Annual Recurring Revenue (ARR).

• Lead the processes of discovery, technical qualification, architecture, and proof of concept.

• Manage the technical success from the initial call through to production implementation.

• Clarify customer telephony infrastructures, covering SIP trunks, PBX, and CCaaS, and their integration with voice agents.

• Provide guidance on latency, turn-taking, interruption management, function calling, cost per minute, and the decision between building or buying.

• Deliver demonstrations, reference agents, and integration patterns involving LLMs, telephony/SIP, CCaaS platforms, and orchestration frameworks.

• Oversee the Voice Agent growth pipeline and its forecasting.

• Develop positioning materials, competitive battlecards, objection handling strategies, and sales enablement tools.

• Transform deal patterns into evidence-based requirements for APIs, SDKs, and documentation.

• Collaborate with CCaaS, telephony, and LLM partners on joint solutions and co-selling opportunities.

• Report directly to the VP of Sales.

⛳️ Requirements

• 7+ years of experience in customer-facing technical roles such as solutions engineering, sales engineering, solutions architecture, or forward-deployed engineering.

• Preferably, have experience with an API, CPaaS, CCaaS, or conversational AI organization.

• Practical experience managing voice agents in telephony, orchestration, and model deployment.

• Familiarity with SIP, WebRTC, PBX, or CCaaS integration.

• Experience with LLM agent frameworks, tool calling, and real-time streaming pipelines.

• Knowledge of STT, TTS, and LLM models.

• Proven ability to deliver demos, proof of concepts, or production integrations using Python, Node.js, or a similar language.

• A successful track record in revenue-driven roles focused on technical victories, pipeline management, or quota achievement.

• Consistently meet or exceed targets.

• Experienced in leading complex enterprise deals with multiple stakeholders.

• Ability to articulate SIP call flows to engineers and cost-per-minute business cases to executives.

• Nice to have: familiarity with Pipecat, LiveKit, Vapi, Retell, or OpenAI Realtime.

• Nice to have: contact center experience with platforms like Genesys, NICE, Five9, Amazon Connect, Talkdesk, or similar.

• Nice to have: experience with individual or overlay quotas.

• Nice to have: experience with MCP servers, agent harnesses, CLI tools, or notable open-source contributions.

• Nice to have: knowledge of the Challenger sales methodology or similar approaches.

• Nice to have: experience in selling through both self-serve and enterprise channels.

• Must be legally authorized to work in the country where the position is located.

• Must be prepared to answer role-specific technical and revenue-related questions during the application process.

🏝️ Benefits

• Equity options.

• Commission structure.

• Base salary range determined by geographical location, job-related skills, and experience level.

• Remote work flexibility.