Staff Product Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a scalable strategy for preparing the organization for new products, workflows, capabilities, and process modifications.

• Perform change-impact assessments across teams, workflows, policies, tools, training, and the patient experience.

• Create rollout and adoption strategies in collaboration with Product, Clinical, Operations, Marketing, Support, and other stakeholders.

• Convert product and technical changes into guidance, training, documentation, communications, and readiness initiatives.

• Collaborate with Product Managers and Technical Project Managers to integrate operational readiness into launches and identify dependencies and adoption risks.

• Organize pilots, phased releases, Early Access Programs, and internal testing based on launch success criteria and adoption metrics.

• Track rollout performance, resolve post-launch challenges, and convert feedback into product and operational enhancements.

• Establish systems for gathering and analyzing feedback from patients and internal users.

• Transform feedback and operational insights into themes and actionable suggestions.

• Ensure that frontline insights reach Product teams early enough to impact planning and product decisions.

• Enhance product-development processes, tools, planning rituals, launch calendars, intake processes, decision frameworks, and roadmap transparency.

• Facilitate stakeholder contributions to planning and prioritization, streamline Product processes, and assist high-priority cross-functional initiatives.

⛳️ Requirements

• Over 8 years of experience in Product Operations, Product Management, Program Management, Business Operations, Change Management, or a related area.

• Proven experience in establishing processes and programs from the ground up within a fast-paced organization.

• Demonstrated ability to lead complex product launches or organizational rollouts.

• Strong instincts in change management, including stakeholder analysis, communications, training, readiness, and adoption assessment.

• Experience in converting qualitative and quantitative feedback into actionable product recommendations.

• Strong cross-functional leadership skills and the ability to influence without formal authority.

• Exceptional written communication skills and the capability to simplify complex changes for others to comprehend.

• Ability to navigate between strategic challenges and highly tactical execution.

• Familiarity with internal tools or workflows utilized by operational teams.

• Experience in the healthcare or health-technology sector is preferred but not mandatory.

• Experience with AI-enabled products or complex technical solutions is an advantage.

• Background in a high-growth or scale-up environment is highly preferred.

• Must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a current or future work visa.

• Successful candidates are required to undergo a background check in accordance with applicable federal, provincial, and state regulations.

🏝️ Benefits

• An opportunity to positively impact people's lives and their health.

• Complimentary whole-body scans for each team member.

• Opportunities for professional growth and flexible career development.

• Weekly team meetings to connect, share, and socialize.

• Flexible vacation policy.

• 401(k) retirement savings plan with pre-tax contributions; currently, there are no matching contributions from the company.

• Comprehensive health, dental, vision, and mental health coverage.