Operations Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete operational process for Rhythm’s initiatives, beginning with the Battery Program and extending to upcoming product launches.

• Oversee the installer process from the assignment stage through to Permission to Operate (PTO).

• Collaborate with installation partners to ensure project progression and troubleshoot any issues.

• Manage system enrollment in Kinergy, Rhythm’s battery management software.

• Recognize operational bottlenecks, dependencies, and areas for process enhancement.

• Develop repeatable workflows, documentation, and operational procedures for future product launches.

• Cultivate and maintain relationships with installation partners, equipment manufacturers, utilities, local permitting authorities, distributors, and various external stakeholders.

• Assist in the permitting and approval processes with utility partners and permitting authorities.

• Oversee the relationship with equipment distributors, including coordinating payment and delivery.

• Facilitate issue resolution across both internal and external stakeholders.

• Monitor fleet health and system performance to ensure batteries are operational and functioning as intended.

• Investigate and resolve system-related issues in conjunction with equipment manufacturers and installers.

• Supervise battery scheduling within Kinergy in accordance with VPP and Portfolio strategies.

• Support precise, comprehensive, and timely Demand Response reporting.

• Gather, track, and relay program KPIs.

• Utilize operational data to identify trends, challenges, and opportunities for improvement.

• Provide data and reporting to Sales and other business functions as needed.

• Collaborate with Product, Program, VPP, Portfolio, Sales, and other teams to maintain insight into performance and priorities.

• Communicate effectively across teams and partners to ensure ongoing momentum and accountability.

⛳️ Requirements

• A minimum of 3 years of experience in program management, vendor management, partner management, operations, or a related field.

• Familiarity with the Texas retail energy market.

• Experience with distributed energy resources (DERs) such as batteries, generators, EVs, or other demand response technologies.

• Proven track record in managing external partners, vendors, or other third-party relationships.

• Robust program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders concurrently.

• Strong analytical and problem-solving capabilities.

• Exceptional communication skills and a professional demeanor.

• Keen attention to detail and a sense of ownership in a dynamic environment.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Experience with permitting, interconnection, utility approvals, or Permission to Operate processes is a plus.

• Familiarity with supporting battery, VPP, Demand Response, or other DER programs is a plus.

• Experience in monitoring distributed asset or fleet performance is a plus.

• Training or enablement experience is advantageous.

• Familiarity with using AI tools to enhance operational workflows, analysis, or productivity is a plus.

🏝️ Benefits

• Comprehensive medical coverage.

• Flexible time off policies.

• Benefits tailored to support you and your family.

• Opportunities for professional development.

• Cross-functional exposure.

• Practical experience with batteries, VPPs, Demand Response, utilities, and distributed energy resources.

• Genuine ownership of essential processes and partner relationships.

• Significant influence on customer activation and program reliability.