Principal Product Operations Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take ownership of and manage the core product management and roadmapping platform, encompassing workspaces, fields, workflows, scorecards, and permissions.

• Sustain the link between the product management platform and engineering work-tracking systems via field mapping and status synchronization.

• Oversee the broader product technology ecosystem, assess tools, mitigate tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems.

• Develop and oversee intake and prioritization workflows.

• Create documentation for system configuration and standard operating procedures.

• Construct dashboards and reports that reflect roadmap status, delivery progress, and portfolio health.

• Establish and monitor product operations metrics such as cycle time, roadmap adherence, planning hygiene, and tool adoption.

• Centralize the definition of Product Performance metrics, build telemetry, and ensure data availability for data and BI teams.

• Collaborate with the central Business Intelligence team to coordinate dashboard and reporting builds.

• Partner with Finance, Sales/RevOps, and Engineering to integrate commercial and delivery data into product prioritization and reporting.

• Assist in business reviews, quarterly and annual planning, and board updates with reliable data.

• Oversee data quality and promote hygiene standards.

• Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews.

• Identify and address friction, manual tasks, and duplication through process improvements, automation, or tooling.

• Create templates, playbooks, and checklists for feature intake, roadmap reviews, and launch readiness.

• Provide training for product managers and embedded product operations partners through documentation and office hours.

• Ensure smooth handoffs between Product, Engineering, Design, and GTM teams.

• Standardize processes across product pods while retaining necessary flexibility.

• Convert company priorities and strategy into measurable roadmaps and planning cadences.

• Conduct quarterly and annual planning cycles, roadmap reviews, and business reviews.

• Track strategic progress and highlight misalignment between execution and leadership priorities.

• Aid in trade-off and prioritization decisions.

• Ensure pod-level work is in alignment with company strategic themes.

• Confirm that planning decisions are accurately reflected in operational systems.

⛳️ Requirements

• A minimum of 10 years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role.

• Experience ideally supporting or working within a product or engineering organization.

• Practical experience with or familiarity with product roadmapping/PPM tools such as Aha!, Productboard, or Jira Product Discovery.

• Proficient with work-tracking tools like Jira, Linear, or Azure DevOps.

• Comfortable creating dashboards and reports using PPM tools, Tableau, Looker, Google Sheets, or Excel.

• Knowledge of SQL is a plus.

• Experience using LLM-based tools such as Claude, ChatGPT, or Perplexity for job- and role-related workflows, dashboards, and research.

• Proven track record in designing and documenting repeatable processes for intake, prioritization, and planning cadences.

• Familiarity with PDLC and SDLC processes, roadmaps, backlogs, sprints, and prioritization frameworks such as RICE and WSJF, along with various product profiles.

• Ability to facilitate discussions on strategic priorities and execution to help stakeholders make informed decisions.

• Strong analytical capabilities.

• A generalist mindset with comfort in technical configuration, process design, and data/reporting tasks.

• A proactive approach to identifying and addressing inefficiencies.

• Excellent documentation and communication skills.

• Capability to work independently within a small, fast-paced team where priorities may change.

• Must possess authorization to work in the country where the job is located.

🏝️ Benefits

• Equity.

• Annual bonus or commission plan.

• Comprehensive benefits and total rewards package.

• Flexible remote work arrangement.

• Commitment to equal employment opportunities and accommodations during the application or hiring process.