Staff Product Operations Manager – Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive annual recurring revenue (ARR) by identifying gaps in enterprise-readiness that limit new business opportunities, expansion, and customer retention.

• Collaborate with Billing, Org & Auth, and Security product teams to establish priorities, eliminate obstacles, and monitor progress.

• Develop and deliver internal data and AI products for Product and Engineering teams.

• Analyze product telemetry, support requests, customer discussions, feature demands, surveys, and product metadata.

• Transform one-time analyses into dependable, repeatable tools and workflows, incorporating data definitions, quality checks, documentation, and feedback loops.

• Convert complex findings into actionable recommendations for R&D leadership.

• Measure and report the revenue impact of platform investments.

• Oversee projects from inception through to data integration, launch, adoption assessment, and continuous improvement.

• Utilize AI-assisted development tools while verifying outputs, troubleshooting issues, and exercising sound judgment.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally and opens new offices.

⛳️ Requirements

• 8+ years of professional experience in product operations, data or product analytics, business operations, consulting, technical product management, or a related field.

• Proven history of developing and launching valuable products for real users, including internal tools, applications, dashboards, automation, data products, or repeatable analytical workflows.

• Record of linking work outcomes to revenue or equivalent business results, such as ARR, customer retention, expansion, or cost management.

• Experience in structuring and analyzing complex or large datasets, validating findings, and communicating analytical limitations.

• Strong judgment in product and customer-related decisions.

• Excellent written and verbal communication skills, including the ability to convey technical or analytical concepts to non-technical partners and executives.

• High levels of ownership, curiosity, attention to detail, and the ability to navigate ambiguity.

• Proficient in using contemporary AI and development tools to analyze data, write and debug code, validate outputs, and deliver practical tools.

• Experience in a B2B technology company or close collaboration with Product and Engineering teams is preferred.

• Experience in Product Operations functions is advantageous.

• Familiarity with enterprise platform domains such as billing and monetization, identity, access and organization management, security, or compliance is a plus.

🏝️ Benefits

• Initial RSU grant with no vesting cliff.

• Continuous refresh opportunities linked to performance.

• Performance-based bonus or variable pay.

• Equity available for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements.

• Support for remote work.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the recruitment process.