Staff Product Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of how Tailscale’s Product organization strategizes, launches, gathers customer insights, and evaluates outcomes.

• Recognize operational deficiencies and create systems to rectify them.

• Collaborate with Product leadership as a key strategic partner.

• Integrate Product with GTM, Support, Data, and overall company planning.

• Manage the strategy and standards for roadmap health, including tracking and reporting on initiative and epic dates.

• Advance the Product organization’s ongoing planning rhythm and link it to corporate planning.

• Oversee the external roadmap and effectively communicate it to customers and stakeholders.

• Establish launch frameworks and readiness criteria across Product, PMM, Sales, and Support.

• Standardize and assess launch readiness with PMM, Sales, and Support leadership.

• Set the benchmarks for documentation and maintenance within the Product organization.

• Develop the onboarding program for the Product team.

• Create a comprehensive feature request process from Jira intake to roadmap decisions.

• Provide Product leadership with insights into demand and alignment with the roadmap.

• Formulate a customer insight strategy that integrates closed-lost data, feature requests, QBRs, and feedback from Discord, Reddit, and GitHub.

• Direct the Product organization’s operating model, encompassing customer QBRs for EPD and the internal MBR.

• Define Product metrics and data strategies in collaboration with the Data team.

• Identify operational challenges, propose solutions, and drive implementation.

• Work closely with Product leadership on prioritization and trade-offs.

• Report to the Manager of Program Management.

⛳️ Requirements

• Minimum of 8 years of experience in product operations, program management, or business operations, including crafting an organization’s operating model.

• Proven history of independently initiating high-impact operations projects.

• Expertise in developing customer insight systems that shape product prioritization.

• Experience in establishing launch frameworks and readiness criteria across Product and GTM.

• Proficient in defining product metrics and data strategies in partnership with data teams.

• Strong systems thinking across Product, GTM, Support, and corporate planning.

• Demonstrated capability to influence senior leadership and foster alignment across various organizations.

• Experience in mentoring colleagues and enhancing the quality of a team’s output.

• Excellent written and verbal communication skills in a remote-first, asynchronous environment.

🏝️ Benefits

• An inclusive and flexible environment where you can express your authentic self.

• A competitive total compensation package that includes a base salary and an equity incentive plan.

• Comprehensive group benefits with no waiting period, covering health, vision, and dental for you and your family.

• Fully remote work environment with flexible working arrangements.

• Opportunities for virtual and in-person social events.

• Corporate co-working program through WeWork or similar spaces.

• Employer-funded retirement contributions that match employee contributions dollar-for-dollar, up to 0.75% of eligible compensation each year.

• Annual company retreat and team off-sites.

• $1500 USD per year allocated for professional development.

• Access to mentorship, coaching, and internal promotion opportunities.

• Flexible paid time off program.

• Choice of company-owned laptop: either Mac or PC.

• Monthly reimbursement for home internet expenses.

• $500 USD allowance for customizing your home office.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.