Product Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to product leadership regarding operational strategy and system feasibility for product design and roadmap decisions.

• Develop operating standards and workflow frameworks for both internal and member-facing tools.

• Assess AI and automation solutions, evaluating business-case viability and strategies for implementation.

• Create operational architecture, launch specifications, and standard operating procedures (SOPs) for new products and features.

• Design and oversee cross-departmental data flows and platform integrations.

• Identify operational friction points and implement systemic changes to enhance reliability and scalability.

• Formulate business performance metrics and executive reporting frameworks.

• Integrate member feedback with operational data across Product, Sales, Coaching, and Member Care.

• Provide counsel to senior leadership on operational trends and strategic recommendations.

• Lead impactful cross-functional initiatives from conception through to implementation, launch, and optimization.

• Set project priorities, allocate operational resources, and address cross-departmental obstacles.

• Create operational documentation, design training programs, and manage organizational change.

• Develop governance policies and architectural standards across HubSpot, Docebo, and interconnected enterprise systems.

• Supervise administrative workflows and devise sustainable operational policies.

• Build systems and processes that support Memberships and Advanced Growth Services.

• Enhance member experience, system connectivity, automation, product management, and scalability.

⛳️ Requirements

• Proven experience in Product Operations, Business Systems, Technical Operations, or a similar operational advisory or systems architecture role.

• Strong technical proficiency with CRM platforms, workflow automation, and interconnected business systems.

• Demonstrated capacity to exercise independent judgment in designing system workflows, setting integration standards, and addressing complex operational challenges.

• Experience leading cross-functional projects with full accountability for project scope, timelines, and deliverables.

• Strong systems thinking and analytical capabilities.

• Experience leveraging data to drive strategic business enhancements.

• Ability to collaborate effectively with Product Managers, Engineers, and functional leaders to transform business needs into actionable solutions.

• Excellent communication, organizational, and problem-solving abilities.

• Familiarity with HubSpot, Docebo, Asana, Zapier, or Make is a plus.

• Background in SaaS, digital education, memberships, or managed services is advantageous.

• Experience in evaluating and executing platform migrations, complex product structures, or third-party integrations is a plus.

• Knowledge of APIs, webhooks, or AI-enabled workflows is beneficial.

• Authorized to work and residing anywhere in the continental United States, excluding California.

• A dedicated workspace with reliable high-speed internet is required.

• Hardware capable of running modern SaaS and automation workflows, with a minimum of 16GB RAM.

🏝️ Benefits

• 100% Remote Work at a Profitable, Growing Company.

• Operating in a Recession-Proof Industry, Product, and Audience.

• Comprehensive Medical, Dental, and Vision Insurance.

• 401K Retirement Program with Discretionary Company Match.

• Flexible Paid Time Off.

• Opportunities for Career Growth and Leadership Development.

• Mission-driven company transforming the legal industry.

• Company-wide and individual performance-based discretionary bonuses.

• NewLaw provides all necessary software licenses and security access.

• Monthly home office/technology allowance for remote workspace and internet expenses.

• Reasonable accommodations for qualified individuals with disabilities.

• Dedicated workspace support and remote-work equipment expectations.