Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish channels for gathering customer feedback and measures of usage and satisfaction, including feature-usage telemetry and NPS/CSAT.

• Convert customer and product data into actionable insights for the roadmap.

• Develop executive, support, and engineering dashboards equipped with automated self-checks.

• Oversee bug intake processes, triaging, severity classification, resolution targets, and review schedules.

• Lead the resolution of issues that impact customers.

• Define and implement quality-of-service metrics within the product for delays, timeouts, crashes, and failed logins.

• Collaborate with InfraSec on planning STIG, POA&M, and security fixes.

• Specify release criteria, identify sign-off owners, establish rollback triggers, create feature flags, outline rollback procedures, and prepare release notes.

• Keep a consolidated view of product releases and provide weekly updates in CR OpSync.

• Coordinate InfraSec participation for high-side and ATO impacts.

• Create enablement materials for Sales and Customer Relations teams.

• Manage operational rhythms across platforms such as Linear, Jira, Confluence, GitHub, Slack, and Notion.

• Establish processes for prioritizing and communicating customer issues and feature development.

• Assess resolution time, escape rate, regression rate, and MTTR.

• Facilitate quarterly planning sessions, align roadmaps, and manage cross-team dependencies.

• Conduct launches, Early Access, and beta programs in collaboration with Product Marketing and GTM leadership.

• Communicate product priorities, rationale, and progress across Onebrief.

• Design and maintain AI agents and automation solutions for PRD drafting, release-note verification, dashboard checks, and data management.

• Collaborate with Engineering, Infra, Quality, InfraSec, Customer Relations, and Product Marketing teams.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 3+ years in product operations, product management, technical program management, or release management within B2B/SaaS environments.

• Active SECRET clearance or higher.

• Proven ability to create 0→1 processes and scale them effectively.

• Strong data analysis skills, including proficiency in SQL or similar, dashboard creation, and product analytics.

• Hands-on experience with prompts, agents, and automations to enhance real workflows.

• Familiarity with feature flags, staged rollouts, rollback procedures, and release note creation.

• Experience in bug tracking, triage, severity classification, and resolution targets.

• Proficiency in tools such as Jira, Confluence, Linear, GitHub, Slack, Notion, or similar platforms.

• Experience managing launches, early access or beta programs, and customer feedback processes.

• Excellent written and verbal communication skills, including the ability to produce recorded walkthroughs and documentation.

• Willingness to travel domestically or internationally as required.

🏝️ Benefits

• Equity.

• Remote-first organization with flexible working hours.

• Unlimited PTO.

• Health, dental, vision, and life insurance coverage.

• 401(k) plan with company matching.

• 8 weeks of parental leave at 100% pay, regardless of state.

• Annual company summit trips.

• $1,000 annual budget for home office expenses.