Senior Product Manager, Operations – Commercialization

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the product roadmap for Operations & Commercialization.

• Establish success measures to evaluate operational performance and quality of delivery.

• Analyze operational data, gather feedback from customers and partners, and conduct field observations to pinpoint root causes and prioritize opportunities.

• Develop scalable workflows for the supervision, deployment, and dispatch of robots.

• Enhance delivery reliability through the detection of issues, remote interventions, exception management, incident follow-ups, and service recovery efforts.

• Improve the experience of customers, merchants, and the public through reliable interactions.

• Facilitate commercial launches by leveraging product capabilities, integrations, onboarding workflows, and SLA guardrails.

• Expand market deployments with consistent capabilities and workflows.

• Oversee products from conception through launch and subsequent iterations.

• Collaborate closely with Engineering to drive execution through defined, sequenced, and iterative releases.

• Utilize analytics and AI-driven tools, including LLM-based analysis or agents, to explore data and prototype workflows.

• Coordinate cross-functional quality initiatives involving Analytics, Engineering, Operations, Program Management, Safety, Support, and Field Operations.

• Travel periodically to operating markets and partner locations to observe workflows, assist with launches, and validate product performance.

• Engage with live physical operations while maintaining a balance between iteration, reliability, and safety.

⛳️ Requirements

• Minimum of 6 years of product management experience guiding software products from discovery through launch and iteration.

• Experience in developing tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows.

• Strong skills in user discovery.

• Technical proficiency with APIs, data flows, connected systems, and product analytics.

• Capability to define and utilize metrics to enhance reliability, delivery quality, efficiency, user experience, or business performance.

• Excellent prioritization and judgment skills.

• Practical experience with AI-enabled tools or LLMs.

• Proven track record of iterative shipping in collaboration with Engineering.

• Exceptional written and verbal communication skills, alongside strong stakeholder management and the ability to influence cross-functional teams.

• Familiarity with systems related to fleet management, dispatch, remote assistance, incident management, maintenance, or field services.

• Experience in creating partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products.

• Hands-on analytical skills, including SQL and dashboard creation, or experience with AI agents, LLM tools, and code-interpreters.

• Background in managing delivery quality or reliability metrics, conducting root-cause analysis or incident reviews, or supporting release management.

• Must indicate whether employment visa sponsorship will be necessary.

🏝️ Benefits

• Equity.

• Opportunities for periodic travel to operating markets and partner sites.