Product Operations Analyst

This is a fully remote position, open to applicants in Florida, +4 more locations.

📋 Description

• Take ownership of systems and tools that facilitate daily product development and delivery.

• Assess product adoption and enhance end-user awareness of both new and existing features utilizing Freshpaint, Mixpanel, and Chameleon.

• Assist in backlog management, ensure release preparedness, and track delivery alongside product managers and engineering leads.

• Record and refine product operations processes, encompassing intake, prioritization, release tracking, user feedback, and change management.

• Oversee cross-functional initiatives and ensure effective communication among teams.

• Develop and manage product documentation.

• Organize internal training and coordinate rollouts for new releases.

• Handle relationships with product tool vendors, including contracts, licensing, renewals, and support escalations.

• Monitor essential systems and integrations through dashboards and feedback mechanisms.

• Identify and escalate risks or errors, collaborating on alerting and triage workflows for incidents or downtimes.

• Maintain dashboards and reports that capture product delivery progress, adoption trends, and operational metrics.

• Track and communicate product engagement and issue trends to assist in prioritization and product decision-making.

• Work alongside Product, Engineering, Analytics, Learning & Development, Clinical Operations, and Customer Success teams to enhance processes, tools, and workflows.

• Support the implementation of reliable and scalable technology solutions tailored to the needs of care teams and providers.

⛳️ Requirements

• Bachelor’s degree (BA/BS) and at least 3 years of relevant business analysis experience, or a combination of education and experience that offers an equivalent background.

• 3 to 6 years of experience in product operations, product/program management, technical writing, or business operations within the healthcare or technology sectors.

• Proficient in using Jira, GitHub, Asana, or Smartsheet.

• Experience in developing dashboards and reports with tools such as Metabase, Tableau, or SQL.

• Strong organizational, analytical, and communication abilities.

• Background in workflow mapping, process documentation, and creating end-user training materials.

• Familiarity with GitBook, Chameleon, or comparable knowledge management and in-app education platforms.

• Experience in supporting healthcare technology, ideally within value-based care systems.

• Experience collaborating with third-party vendors or integrations.

• Capability to adapt and excel in a fast-paced and evolving environment.

• Candidates should reside within a reasonable commuting distance from one of the job locations unless a legal accommodation is provided.

🏝️ Benefits

• Employee referral bonus of $250.

• Opportunities for merit-based salary increases.

• Paid holidays.

• Paid Time Off (PTO).

• Incentive bonus programs.

• Comprehensive medical benefits.

• Dental coverage.

• Vision insurance.

• Short-term disability coverage.

• Long-term disability insurance.

• 401(k) plan with matching contributions.

• Stock purchase plan.

• Life insurance options.

• Wellness program offerings.

• Financial education resources available.

• Virtual full-time work with flexibility and independence.

• Required in-person training sessions as necessary.