Staff Product Manager, Retail Experiences

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and lead the vision, strategy, and multi-year roadmap for Retail Experiences from initial discovery through to launch and subsequent iterations.

• Advocate for guests by mapping the complete on-property journey and identifying key product opportunities.

• Develop digital features that connect with the physical environment, such as location-aware experiences, property services, personalized offers, and loyalty recognition.

• Collaborate with Growth, Core, and Hospitality product teams to deliver a user-centric experience.

• Engage with Retail Operations and property teams to grasp frontline realities, pilot capabilities, and scale rollouts effectively.

• Work alongside Engineering on integrations with property systems, hardware, and third-party services.

• Oversee the mobile release process with delivery teams.

• Create go-to-market and adoption strategies, including content, communications, and in-property activation plans.

• Leverage research, behavioral data, competitive analysis, and experimentation to assess impact and enhance the experience.

• Balance guest experience objectives with regulatory, compliance, and responsible gaming requirements.

• Transform stakeholder needs into focused strategies and roadmaps.

• Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and property teams.

• Perform additional duties as necessary.

⛳️ Requirements

• Over 7 years of experience in product management.

• Proven track record of managing consumer mobile or digital products from strategy to launch and iteration at scale.

• Experience in developing guest-, customer-, or member-facing products that link digital and physical experiences.

• Strong product intuition and a deep understanding of end-user needs.

• Ability to convert research and journey mapping into clear priorities.

• Skill in defining product vision and strategy and translating them into actionable roadmaps.

• Experience in leading cross-functional teams through influence within an agile framework.

• Familiarity with iOS and Android release procedures.

• Knowledge of content management and configuration tools that support go-to-market initiatives.

• Strong technical knowledge and experience with APIs, integrations, and platform architecture.

• Proficiency in utilizing A/B testing, analytics, and measurement techniques.

• Experience with operations-heavy, multi-location organizations and frontline adoption.

• Excellent executive communication and stakeholder management abilities.

• Experience in hospitality technology or regulated sectors such as gaming or financial services is advantageous.

🏝️ Benefits

• Competitive compensation package.

• Enjoyable and relaxed work environment.

• Reimbursement for education and conference attendance.

• Opportunities for career advancement and mentoring others.

• Comprehensive benefits for eligible employees, including tailored physical, financial, and emotional support options.

• Bonuses available for most non-sales roles.