Salesforce Experience Cloud Product Owner – Product Owner III

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of the complete product lifecycle for Net Health’s Salesforce Experience Cloud community.

• Establish priorities, craft user stories with acceptance criteria, reassess requests and technical debt, and manage dependencies.

• Facilitate scrums, sprint planning, sprint reviews, and retrospectives.

• Evaluate sprint deliverables, manage release cadence, and devise feature rollout strategies.

• Communicate results to non-technical stakeholders and report community progress to CX leadership.

• Design, develop, test, and implement custom Experience Cloud features utilizing LWC, Apex, Flow, platform events, and async Apex.

• Create REST/SOAP API integrations with error handling mechanisms.

• Manage the external-user security model, which includes sharing sets, permission sets, and guest access permissions.

• Utilize SFDX, Git, and CI/CD for source-driven development.

• Optimize SOQL performance and governor limits while reviewing contributor codes.

• Act as the in-house authority on Experience Cloud.

• Oversee the community data model, component architecture, and technical design aspects.

• Define and monitor engagement, deflection, and satisfaction metrics.

• Keep track of Salesforce release cycles and prepare for necessary remediation.

• Develop and optimize Agentforce AI agents, including topics, prompt templates, and Apex/Flow-driven actions.

• Analyze containment and case deflection metrics and enhance code, configuration, or content accordingly.

• Maintain community topics, navigation, moderation, and case workflows.

• Collaborate with Product Education and Support on onboarding and engagement programs.

• Align the product roadmap with Client Success, Marketing, and Product teams.

• Manage escalations and report performance metrics to CX and commercial leadership.

⛳️ Requirements

• 3–5+ years of practical Salesforce development experience (Apex, LWC, SOQL, Flow).

• 1–2+ years specifically working with Experience Cloud, encompassing Experience Builder, themes, topics and navigation, LWC within communities, and external-user sharing and guest access models.

• Proven end-to-end ownership in scoping, developing, and delivering a feature.

• Experience in Product/Agile methodologies, including roadmaps, backlogs, and sprints for a digital product or platform.

• Proficiency in source-driven development using SFDX, Git, sandbox-to-production workflows, and Apex unit testing.

• Experience with REST/SOAP API integrations that include authentication and error handling.

• Hands-on experience with Agentforce or a similar AI agent, focusing on configuration, grounding, tuning, and monitoring.

• History of improving case deflection metrics.

• Capability to generate Salesforce reports and dashboards.

• Familiarity with Experience Workspaces and Insights.

• Strong communication skills across various functions.

• Ability to produce technical design documents, release notes, and community guidelines.

• Proficient in Agile tools like Jira, Confluence, Aha, or Wiki.

• Skilled in Git-based source control, Office 365, Experience Builder, SFDX, and VS Code.

• Salesforce Certified Platform Developer I is required; candidates without certification must obtain it within 90 days of employment.

• Bachelor’s degree in Management Information Systems, Computer Science, or a related technical or business discipline.

🏝️ Benefits

• Work-from-anywhere flexibility.

• Unlimited paid time off (PTO).

• Comprehensive benefits package.

• Employee resource groups.

• Casual dress policy.

• Emphasis on employee wellness.

• Commitment to diversity and inclusion initiatives.

• Support for new hires.

• Opportunities for career development.

• Educational assistance programs.

• Employee referral bonuses.

• Progressive parental leave policies.

• Company-provided equipment.

• Monitoring of company systems and network activities for security and compliance purposes.