Staff Product Manager – Core Platform, UX

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the integrated vision and strategy for the Core Platform and Platform Value teams.

• Own and articulate a roadmap that balances shared platform foundations with visible value for partners.

• Lead the strategy and discovery process for identity, SSO, RBAC, accounts, organizations, audit logging, shared services, product enablement, and system-of-record capabilities.

• Oversee strategy and discovery efforts regarding reporting, dashboards, onboarding, action workflows, cross-product views, and partner-facing experiences.

• Gain a deep understanding of MSPs’ and clients’ operating models, workflows, permissions, organizational structures, reporting requirements, and essential tasks.

• Collaborate with design teams on user research, concept validation, wireframes, prototypes, and streamlined technical workflows.

• Transform the needs of customers, partners, and stakeholders into product outcomes, requirements, epics, and user stories.

• Collaborate with engineers, architects, and designers to develop product specifications and technical methodologies.

• Establish interfaces, shared objects, APIs, and product contracts for reusable platform capabilities.

• Link technical investments to customer outcomes, partner value, product pace, operational efficiency, and business expansion.

• Define measurable outcomes to evaluate platform effectiveness and partner value.

• Contribute throughout the entire product lifecycle, from discovery to delivery, launch, adoption, and iteration.

• Safeguard capacity for reliability, usability, instrumentation, and managing technical debt.

• Foster alignment among Product, Engineering, Design, Support, Sales, Marketing, Security, and other stakeholders.

• Mentor others and enhance product management practices while continuing as an individual contributor.

⛳️ Requirements

• Over 7 years of experience in a product management capacity.

• At least 2 years of direct experience with the MSP business model and associated workflows.

• A minimum of 3 years of previous experience as a platform product manager.

• Proven history of developing and launching platform capabilities.

• Extensive UX product management experience, encompassing user research, workflow design, prototyping, usability testing, or customer-facing interfaces.

• Experience in creating products for complex B2B users, such as administrators, operators, or technical professionals.

• Ability to correlate technical platform investments with user outcomes and business value.

• Strong product judgment in uncertain environments.

• Experience collaborating closely with engineering, architecture, and design teams.

• Exceptional written and verbal communication skills.

• Comfortable functioning as a hands-on individual contributor.

• Familiarity with agile development environments and modern product and engineering tools.

• Strong analytical, creative, and critical thinking skills.

• Background in cybersecurity, SaaS, or other intricate B2B technology environments.

• Experience with products aimed at MSPs, MSSPs, or channel partners is essential.

🏝️ Benefits

• 100% remote work environment.

• Generous paid time off policy, including vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Comprehensive medical, dental, and vision benefits plans.

• 401(k) with a 5% contribution regardless of employee input.

• Life and disability insurance plans.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading a home office.

• Annual allowance for education and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal and professional growth.