Staff Product Engineer

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Collaborate directly with strategic enterprise clients to develop software that enables their AI agents to operate effectively in production environments.

• Create custom integrations and functionalities that are not addressed by Parloa’s AMP platform.

• Lead intricate programs encompassing multiple workstreams and make architectural decisions that affect both Parloa’s platform and the customer’s organization.

• Develop systems of record, telephony and contact center integrations, state management, data readiness, multi-agent orchestration, and retrieval mechanisms.

• Rapidly prototype ambiguous solutions and assess their viability for further development.

• Ensure production quality and security by managing evaluations, production readiness, observability, incident response playbooks, PII, access control, and audit trails.

• Troubleshoot live technical issues and model behavior discrepancies.

• Expand customer accounts through additional use cases, business units, and contract renewals.

• Set delivery benchmarks for engineers on complex accounts and identify functionalities that should be included in the core product.

• Mentor Product Engineers and take part in the interviewing and hiring process.

• Establish criteria for validating AI-assisted tasks prior to production deployment.

• Represent Parloa with senior technical stakeholders, including principal engineers, architects, and security leaders.

• Write and review code weekly as an individual contributor.

⛳️ Requirements

• Over 8 years of professional experience in software development, delivering production systems from start to finish.

• Proficient in TypeScript or Python, or capable of achieving proficiency quickly.

• More than 5 years of experience leading the design and architecture of large-scale production systems in customer-facing or enterprise settings, emphasizing reliability, scalability, and failure management.

• Proven experience in leading agentic, specification-driven development in production environments.

• A successful track record with long-term enterprise accounts or rapid experimentation.

• Experience as a mentor or technical lead.

• Comfortable navigating ambiguity and engaging in customer-facing roles.

• Willingness to travel up to 25% to customer locations.

• Excellent verbal and written communication skills in English.

• Experience in building or deploying an LLM-powered system used by actual users in production is a plus.

• Practical experience with evaluation frameworks, agent tooling, RAG, prompt engineering, or multi-agent orchestration is a bonus.

• Background as a founder or founding engineer is an advantage.

• Experience in forward-deployed solutions engineering, product engineering, or strategic partnerships at an enterprise software or AI company is desirable.

• Familiarity with voice or conversational AI, contact center, telephony, or CCaaS integration is a plus.

• Experience in regulated industries such as banking, insurance, or telecommunications is beneficial.

🏝️ Benefits

• Willingness to travel up to 25% to customer sites, depending on the engagement.

• Equal opportunities for all qualified applicants.

• GDPR and ISO 27001-compliant handling of sensitive information.