Staff Forward Deployed Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate with client engineering teams to implement integrations within their codebases utilizing OpenLoop's Partner API.

• Take ownership of client integration results from the go-live stage and throughout the subsequent weeks.

• Detect platform deficiencies, document them with representative endpoints, and outline time-sensitive workarounds as needed.

• Create and deploy backend and frontend systems that facilitate client development with AI integration.

• Develop SDKs, reference implementations, command-line interfaces (CLIs), machine-readable documentation, and agent-based API workflows.

• Design processes for human review, conduct pre-launch assessments, and implement post-launch monitoring for AI solutions.

• Manage the deployment agent roster, ensuring readiness, conformance checks, seeding validation, documentation accuracy, gap identification, and communication drafts.

• Transform client-specific requirements into reusable templates, checks, manifests, impact analyses, API standards, and roadmap documentation.

• Refine ambiguous or overly ambitious client requests into phased, defensible project scopes.

• Safeguard live clients from breaking changes through checks, manifests, compatibility periods, and proposal processes.

• Act as the technical representative with client engineering leadership, platform teams, and sales departments.

• Guide FDEs and deployment strategists while contributing to the development of the deployment playbook.

⛳️ Requirements

• A minimum of 10 years of software engineering experience, particularly in delivering solutions directly to external customers or partners within their environments.

• Proven track record in end-to-end management of intricate, customer-facing technical projects.

• In-depth expertise in integration engineering, including API design and utilization, authentication, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, and cloud infrastructure.

• Daily experience in building with AI agents, validating their outputs, assessing LLM-based systems, and recognizing when to cease reliance on them.

• Proficient in managing sensitive data with a strong focus on security.

• Exceptional communication skills tailored for both technical and non-technical audiences.

• Demonstrated ability to exercise judgment regarding project scope, including the ability to de-scope, sequence, or decline tasks.

• Evidence of creating leverage through SDKs, tools, checks, reference implementations, or best practices.

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience (preferred).

• Preferred: Experience in healthcare or regulated domains.

• Preferred: Hands-on experience in deploying LLM-based or agent-driven systems.

• Preferred: Background in developer platforms with SDKs, CLIs, API standards, and verified documentation.

• Preferred: Familiarity with EHR, scheduling, pharmacy, or payment integrations; knowledge of FHIR is a plus.

• Preferred: Experience working with sales or solutions teams in technical discussions during pre-sales.

🏝️ Benefits

• Medical, Dental, and Vision insurance plans.

• Flexible Spending/Health Savings Accounts.

• Flexible Paid Time Off (PTO).

• 401(k) plan with Company Match.

• Life Insurance coverage.

• Pet insurance options.

• Opportunities for periodic travel to client sites and team collaboration sessions.

• Flexibility for client-facing work outside of core collaboration hours when necessary.